Lisa Ratahi
Auckland,East Tamaki
Summary
I am a motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
I am a committed social worker who prides myself on my incredible work ethic, professionalism and strengths based approach to working with whanau. I work with whanau providing full transparency when supporting them. I ensure whanau are fully informed and involved in the decision-making process to strengthen our relationship. I have a genuine and empathetic approach to working alongside whanau. I am constantly reflecting on my practice and ensuring that it aligns with SWRB core competencies and the code of conduct.
I am open minded and am dedicated to receiving constructive criticism and feedback. I would like to grow with your organisation and involve myself in all professional development opportunities that arise to ensure my practice is up to date and current. I am adaptable to change at work and believe that every colleague has a role in inclusion and diversity, although our perspectives and opinions can be different, it is important to be respectful and understanding of each other.
I decided to embark on a new journey in a different field of social work to enhance my skillset, meet new people, grow as a social worker and take advantage of new opportunities. I am looking for a new, exciting challenge that will support my growth on a professional level and I am looking forward to supporting more whanau in need out in the community.
Overview
2
2
years of professional experience
Work History
Social Worker
Turuki Permanent Caregivers Support Service
12.2022 - 04.2024
- Updated client documentation for accurate, compliant and current records.
- Phone consultations with clients, and whanau to assess situations, limitations and issues, and implement services to address needs.
- Building rationales for funding applications to support the extraordinary needs of tamariki who had previously been through the care of the Ministry and have now transitioned to permanent care.
- Providing ongoing support to permanent caregivers of tamariki who have been through the care of the Ministry.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for tamariki and whanau.
- Educated whanau on available community resources, connecting them with essential services such as specialist care, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for whanau to assure respected rights and wishes.
- Improved whanau well-being by conducting comprehensive assessments and developing tailored care plans.
- Monitored clients' progress and provided additional support when needed.
- Increased whanau engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported whanau with empathy and compassion during difficult times.
Supervisor
Countdown Pukekohe
09.2022 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor
Countdown Three Kings
02.2022 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor's Degree in Applied Social Work - Social Work
Manukau Institute of Technology
Otara, Auckland07.2023
National Certificate Levels 2-4 - Business Administration
MIT
Otara, Auckland07.2013
Skills
- Current Social Worker Practising Certificate
- Case Management
- Client Advocacy
- Conflict Resolution
- Cultural sensitivity
- Attention to Detail
- Multidisciplinary team collaboration
- Assessment skills
- Registered social worker with SWRB
- Current Full Driver's NZ Driver's License
Accomplishments
- Managed a caseload of between 80 and 150 individuals and families.
References
Louise Tito
Supervisor
Turuki Permanent Caregivers Support Service
Email: ltito@thc.org.nz
Ph: 0278089345
Caroline McClutchie
Supervisor
Turuki Permanent Caregivers Support Service
Email: cmcclutchie@thc.org.nz
Ph: 0278088728
Timeline
Social Worker
Turuki Permanent Caregivers Support Service
12.2022 - 04.2024
Supervisor
Countdown Pukekohe
09.2022 - 12.2022
Supervisor
Countdown Three Kings
02.2022 - 09.2022
Bachelor's Degree in Applied Social Work - Social Work
Manukau Institute of Technology
National Certificate Levels 2-4 - Business Administration
MIT
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