Lisa Scanlan

• Managing a team of four direct reports and 30 indirect reports, providing efficient effective business support to regulatory teams in City Consenting & Compliance
• Resolved customer complaints in professional and timely manner
• Hired, trained and supervised team of service staff members to meet business goals
• Developed and maintained positive relationships with customers to build rapport and trust
• Met with customers to discuss service needs and offer available solutions
• Monitored service staff performance and provided feedback for improvement
• Coordinated with other departments to maintain streamlined and productive workflow
• Successfully managed budgets and allocated resources to maximize productivity and profitability

• Manage and lead team of fourteen Administration BCC officers, including three senior BCC officers providing support to compliance and consenting teams in Building Compliance and Consents
• Manage and review all administration functions supporting the Building Compliance and Consenting area to improve collaboration and efficiency
• Women’s Network Committee Member WCC
• Allocate and manage workloads strategically to maximise quick wins and manage regulatory time frames
• Successfully recruited and developed a high-performing team leading to successful internal promotions
• Review all administration procedures and cross-skill team to enable strategic allocation to work tasks to improve efficiency
• Review all written communication and develop the team to write in a plain English improving customer experience
• Review website communications and improve customer information available
• Implement training plan and develop a career pathway for admin BCC officers
• Work closely across Business Units to build stronger working relationship to mitigate unnecessary time delays with building consents due to miscommunication

• Lead a hybrid team of nine administration staff, coaching and mentoring.
• Lead all administration support to Avalon, Gracefield, and Wairakei, including Health & Safety & Wellbeing
• Review all administrative procedures, and implement effective changes to maximise efficiency
• Financial delegation approvals
• Manage all travel bookings for all GNS staff, domestic and international
• Implement roster changes
• Recruitment
• Member of H&S Committee, Health & Wellbeing Committee

Lead a team of ten L1 & L2 assessors, regular coaching and development of team members to reach full potential

• Collaborate with front-line staff to resolve issues of inconsistencies in processes to find desirable outcomes
• Privacy SME
• Stakeholder internal relationships
• Delegate for Privacy Working Group within Claims Assessment
• Quarterly team engagement from Gallup Pulse reports always high 4’s (National average 3’s)
• Committee member of the Women’s Network
• Implement many process improvements with statistic reporting and allocation of workflow
• Ability to handle high workloads efficiently, time management, and prioritisation
• Willing to lead projects and support CSL and be receptive to change
• Encourage staff development, build team members’ confidence and strengths to grow within the company and role
• T&S recruitment lead for Dunedin Hub assessment center
• Work closely with the Clinical Advisory team & build a functional working relationship with Clinical and T&S
• Disciplinary discussions and outcomes

Otago Innovation is a subsidiary of Otago University, dealing in intellectual property. I handled all accounts for this entity including budgeting forecasting for three entities, all account management for and reconciliation and preparation of board papers for bimonthly board meetings. Successfully managed three, three-year MBIE Preseed accelerator funding tracked across thirty projects.

Mount Edward is a boutique winery in Gibbston Valley, hosting cellar door sales and supply to NZ hospitality establishments as well as exports to Marks & Spencer UK. Handled all export transactions, and reconciliation of all accounts. Assisted with event management and hosting functions. Preparation of accounts for year-end sign-off.

Processing of all accounts receivable and payables for busy wholesale warehouse providing alcohol supply to all Queenstown and Central Otago hospitality establishments including Good Group Betty Liquor outlets. Maintained all customer stakeholder relationships with hospitality owners managers and company representatives. I managed all accounts to a year-end sign-off to a high standard. When I left this role I was replaced with two people.

Contracted as a account Manager for Joe's Garage Queenstown and Arrowtown. Reconciliation of all accounts, cash handling, accounts receivable and payable. Preparation of accounts for reconciliation year-end sign off.

Gary Ronald Ltd's inception in 2001 was as a one-man diesel mechanic servicing Queenstown and surrounding areas remotely, which soon grew due to high demand into two workshops with over ten staff. I implemented all SOP H&S processes, Human Resources, staff management, stakeholder engagement, account reconciliation, accounts receivable, and payables of this successful high-turnover business.

Busy high occupancy four-star 240-bed hotel with bar restaurant and conference facilities. worked through various areas and roles at this establishment leading to tenors as Food & Beverage Manager, Front Office Manager, Event Manager, and lastly as Assistant GM before leaving to raise my son.