Lisa Stuart
Levin
Summary
Dynamic Administration Manager with a proven track record at Levin Taxis, enhancing operational efficiency through policy development and corrective action implementation. Skilled in Microsoft Office Suite and communication, I fostered a positive workplace culture and built strong customer relationships, ensuring high-quality service and satisfaction.
Overview
11
11
years of professional experience
Work History
Administration Manager
Levin Taxis
07.2020 - Current
- Streamlined administrative processes to enhance operational efficiency.
- Developed and implemented policies that improved team collaboration and communication.
- Oversaw scheduling and logistics, ensuring timely service delivery to clients.
- Managed vendor relationships, negotiating contracts.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Maintained up-to-date knowledge of industry best practices through continuous learning opportunities, ensuring a competitive edge in service provision.
- Verified customer information for orderly, up-to-date online systems.
Administration Manager
Taxis Direct
12.2017 - 07.2020
- Coordinated administrative tasks to ensure efficient office operations.
- Managed phone and email correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Quarantine Manger
Shado-lans Quarantine
04.2015 - 12.2017
- Led operational strategies to optimize quarantine procedures and ensure compliance with health regulations.
- Oversaw all MPI, Customs documentation visits, and audits.
- Work closely with customers and their animals.
- Mentored employees' day-to-day operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
High School Diploma -
Aotea College
Porirua, NZSkills
- Administrative efficiency
- Policy development
- Corrective action implementation
- Communication skills
Timeline
Administration Manager
Levin Taxis
07.2020 - Current
Administration Manager
Taxis Direct
12.2017 - 07.2020
Quarantine Manger
Shado-lans Quarantine
04.2015 - 12.2017
High School Diploma -
Aotea College