Lisa Tautua

• Developed initiatives to achieve consistent processes and maximise efficiency of resources.
• Learned and applied preferred systems for scheduling, purchasing and problem-solving.
• Reduced employee turnover through employee development and other retention measures.
• Built excellent employee experience through culture of service and execution of employee assistance programs.
• Delivered excellent customer service to both internal and external stakeholders.
• Learned and applied preferred systems for scheduling, purchasing and problem-solving

• Worked with stakeholders to drive service outcomes in line with Statutory / Regulatory mandated timeframes.
• Executed training programs.
• Translated council organisational priorities into implementable actions.
• Facilitated fast-paced and dynamic customer-focused environment.
• Served as staff liaison to several committees and improvement projects.
• Observed all laws, regulations and other applicable obligations.
• Maintained streamlined workflow.

Temporary Assignment / Secondment

• Entered and maintained departmental records in council database.
• Utilise ERP software to generate and distribute monthly forecasts and sale reports, by revenue & cost centre to S&OP teams.
• Raise vendor POs for international shipments.
• Coordinate inbound shipments via FCL and LCL ex-supplier into multiple domestic DCs
• Receipt and add stock to inventory, and post creditor invoices.
• Raise Sales Ordes requested by the clients and sales reps, allocating to correct DC.
• Assist dispatch with coordinating and prioritising outbound goods movements and inter-branch transfers.

• 2IC Role to the Department Team Leader
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Communicated KPIs outlined in legislation to inform employees of expectations and deliverables.
• Conducted regular reviews of operations and identified areas for improvement.
• Cultivated positive relationships with internal and external customers to deliver timely and cost-effective deliverables.