Lisa Thomas
Wellington,Tawa
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Franchisor/Office Manger
The Wheel Magician Ltd
04.2011 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the franchisee recruitment process, conducting interviews and onboarding new franchisees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported franchisees in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for franchisees.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new franchisees on company processes while managing franchisees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
Chiropractic Assistant
Kelly Chiropractic Ltd, Now Called Chiro
06.2009 - 01.2011
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Increased patient retention through exceptional customer service and follow-up communications.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
Receptionist Administrator
Professionals Double Real Estate
09.2005 - 05.2010
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Centre Co-Ordinator
Newport & Gwent Chamber Of Commerce
03.2004 - 06.2005
- Enhanced centre satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with cleaners and maintenance departments to ensure timely room availability and optimal centre experience.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Maintained a clean and organized centre environment, promoting a professional image.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
- Strengthened client relationships through consistent follow-ups after service appointments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Followed safety protocols while working, avoiding accidents and injuries.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Answered questions and provided information about the rental of our centre and addition items that are provided.
Temp Receptionist
@Wales Digital Media Initiative
04.2002 - 02.2003
- As this was an incubator company I made myself available to help out any of the companies that required any help that I was able to give i.e: typing, researching, designing and proof reading literature for them.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
School Certificate -
Wainuiomata College
Wainuiomata01.1987
Skills
- Policy Development
- Customer Service
- Workforce Management
- Franchisee/Staff Hiring/Training
- Administrative Support
- Customer Relations
- Conflict Management
- Policy Implementation
- Relationship Building
- Training and Coaching
- Team Bonding
- Financial Tracking
- Financial Reporting
- Technical Support
- Scheduling
- Report Preparation
- Account Reconciliation
- Policy and Procedure Modification
- Excellent Multi-Tasking Ability
- Information Protection
- Contract Negotiations
- Event Coordination
- Scheduling and Calendar Management
- Performance Improvement
- Clear Oral/Written Communication
- Strategic Planning
- Record Keeping
- Problem Solving
Certification
- Underperforming Franchisee Course for Franchisor's Course held in Auckland by The Franchise Association Ltd NZ. 2012
- Certificate of Completion/Word 97 Intermediate, Multimedia Development Centre Cardiff and Vale NHS Trust - 26th October 2001
- Customer Service, TP Consultanties Ltd - 20th February 1994
- Introdution to Aircrew, Travel Careers & Training Ltd
- Pitmans Examinations Institute/Word Processing - London England - April 1988
- Pitmans Examiniations Institute/Typewriting - London England - November 1987
Hobbies: Gardening and , Dogs
I spend my free time in my garden, I love the creativity of it and I understand the importance of regular maintenance, keeping everything clean and tidy, and day-by-day care.
I am responsible for caring for 2 small dogs, which is very rewarding.
Timeline
Franchisor/Office Manger
The Wheel Magician Ltd
04.2011 - Current
Chiropractic Assistant
Kelly Chiropractic Ltd, Now Called Chiro
06.2009 - 01.2011
Receptionist Administrator
Professionals Double Real Estate
09.2005 - 05.2010
Centre Co-Ordinator
Newport & Gwent Chamber Of Commerce
03.2004 - 06.2005
Temp Receptionist
@Wales Digital Media Initiative
04.2002 - 02.2003
School Certificate -
Wainuiomata College
Similar Profiles
Alex O'DanielAlex O'Daniel
Laborer at Kitchen magicianLaborer at Kitchen magician
JAMISON PARKERJAMISON PARKER
Climbing Arborist at Tree Magician/Abominable Enterprises LLCClimbing Arborist at Tree Magician/Abominable Enterprises LLC
Tara BellTara Bell
Secretary to the General Manager at Interior Magician Inc.Secretary to the General Manager at Interior Magician Inc.