Lisa Watene
Auckland,AUK
Summary
Dynamic sales professional with extensive experience at Sealife Kelly Tarltons, excelling in customer service and team supervision. Proven ability in cash handling and inventory management, consistently enhancing guest satisfaction and operational efficiency. Recognized for strong problem-solving skills and a friendly demeanor, fostering positive relationships with clients and colleagues alike.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Sales Assistant
The Outlet Botany
12.2025 - Current
- Assisted customers with product selection and fitting room support at Outlet Botany.
- Processed sales transactions through POS and handled cash register duties.
- Educated customers on promotions and discounts to drive sales engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Responded to customer inquiries and resolved basic service issues professionally.
- Replenished stock and organized merchandise displays to enhance the shopping experience.
- Supported visual merchandising changes to match outlet promotions and store standards.
- Collaborated with team members to maintain smooth daily operations and store readiness.
- Processed click and collect orders efficiently, contributing to customer satisfaction.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
Admission Team Leader
Sealife Kelly Tarltons
01.2023 - 10.2025
- Led the admissions team to ensure efficient operations and maximize upsells.
- Implemented strategies to enhance upselling techniques and boost revenue. Successfully met KPI objectives to enhance revenue opportunities
- Promoted effective teamwork within the admissions team to enhance service delivery.
- Led daily team meetings to establish priorities and ensure task coverage and coordinated coverage for sick calls to maintain all front-of-house stations.
- Enhanced team capabilities by providing continuous training and mentoring.
- Resolved guest complaints by actively listening and providing appropriate solutions.
- Resolved health and safety concerns to maintain a safe working environment.
Guest services host
Sealife Kelly Tarltons
01.2018 - 01.2023
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Contributed to weekly management meetings, providing insights on policy updates and procedural changes.
- Responded to emergency situations following established procedures.
- Trained new employees on customer service protocols and KPI targets, enhancing team competency.
- Collaborated with retail and admissions teams to streamline daily guest processing tasks.
- Assisted with training new employees on proper customer service protocols and KPI targets
- Followed Sealife Kelly Tarlton's safety procedures and presentation standards.
- Welcomed guests at Sea Life Kelly Tarlton's aquarium entrance and answered ticketing questions.
- Investigated cash discrepancies to maintain financial integrity.
checkout assistant / manager (Full-time)
Farro fresh orakei bay village
02.2017 - 01.2018
- Welcomed guests at checkout to ensure a positive farewell.
- Processing customer items through POS system
- Verified customer identification for alcohol purchases to ensure legal compliance.
- Executed cash transactions to ensure smooth customer service at the register. and organized tills for the upcoming business day.
- Scheduled and coordinated break times for employees to maintain workflow. to ensure coverage and support and managed other employees
- Ensured cash register accuracy and organized tills for seamless operation.
- Prepared food and coffee for deli operations, serving fresh items to customers.
- Provided customer service in the frozen department by preparing and labeling products.
- Made barista coffee and delivered fresh deli items to enhance customer satisfaction.
Checkout Manager (Full time)
Fresh choice half-moon bay
02.2017 - 01.2018
- Resolved customer complaints with effective solutions.
- Facilitated a positive shopping environment by warmly greeting customers, accurately scanning products, and efficiently bagging their orders.
- Processed customer payments at checkout to ensure accurate sales processing
- Provided customer service by operating as a lotto cashier and processing transactions.
- Completed health training sessions to enhance workplace safety knowledge. to maintain workplace safety and safety training
- Ensured product availability by consistently maintaining and organizing store shelves. Restocked shelves with products to ensure customer access to inventory. restock items to ensure availability and organization
- Ensured smooth cash flow by overseeing cash till procedures and preparing financial records for the next business day.
- Ensured freshness of produce by systematically organizing and storing items in designated refrigeration units during closing hours.
- Turned off lights after hours to enhance energy efficiency.
Education
Selwyn college
kohimarama 02.2010 - 12.2014
Skills
- Sales transaction processing
- POS systems
- Cash management
- Till balancing
- Inventory management
- Stock control
- Product replenishment
- Order packing
- Customer support
- Team supervision
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Clear communication
- Collaborative mindset
- Reliability and punctuality
- Excellent customer service
Timeline
Sales Assistant
The Outlet Botany
12.2025 - Current
Admission Team Leader
Sealife Kelly Tarltons
01.2023 - 10.2025
Guest services host
Sealife Kelly Tarltons
01.2018 - 01.2023
checkout assistant / manager (Full-time)
Farro fresh orakei bay village
02.2017 - 01.2018
Checkout Manager (Full time)
Fresh choice half-moon bay
02.2017 - 01.2018
Selwyn college
02.2010 - 12.2014