Lisa Xu
AUCKLAND,AUK
Summary
Motivated and detail-oriented Quantity Surveying graduate with strong communication, problem-solving and people skills. Keen to build a career in the construction industry and contribute to a professional team in a role such as project coordination, quantity surveying or administration. Organised, adaptable and eager to learn, with a strong interest in supporting successful project delivery and developing practical industry experience.
Overview
14
14
years of professional experience
Work History
Volunteer/Kaiako
Playcentre Aotearoa
08.2024 - Current
- Coordinate sessions and work collaboratively with volunteers, families, and children to ensure smooth daily operations.
- Undertake Playcentre Education, developing communication, teamwork, leadership, and facilitation skills.
- Manage social media promotions and communications to engage families and promote events.
- Support administration, fundraising, planning, and community activities; maintain a current First Aid Certificate.
Booking Host at Global Contact Center
Tourism Holdings Limited
Mangere, Auckland
08.2019 - 11.2024
- Assist both international and domestic customers in booking their dream motorhome adventures across New Zealand and Australia, featuring popular brands such as maui, Britz, Mighty, Apollo, and Cheapa Campa.
- Communicate effectively through phone, email, and online chat channels.
- Managed booking systems and communication platforms to streamline customer interactions across internal and external channels.
- Negotiated with internal departments, including fleet team, local branches, and on-road care team, to enhance customer service.
- Aimed to surpass sales targets and consistently exceeded performance standards.
Travel Consultant
STA TRAVEL NZ
Albany, Auckland
10.2018 - 06.2019
- Conducted in-person consultations to assist domestic clients in planning and booking overseas holidays, ensuring tailored travel experiences.
- Followed up with emails and phone calls to strengthen customer relationships and enhance overall satisfaction.
- Provided expert travel advice to clients on destinations and itineraries.
- Researched and booked flights, accommodations, and activities for clients.
- Assisted clients with visa applications and travel insurance options.
Part-Time Sales Assistant
TRAVELPHARM
Auckland Airport, New Zealand
12.2017 - 08.2018
- Recommended Manuka honey and New Zealand natural supplements and skin care products, enhancing customer satisfaction and driving international sales.
- Displayed products effectively to attract customer interest. to stimulate customers' purchase.
- Cooperated with front line and head office colleagues to collaboratively achieve sales targets.
Administration Officer
GDITSEC
Guangzhou, China
12.2013 - 05.2016
- Compiled reports and analyzed output numbers to inform decision-making; bringing messages back and forth between senior management and front-line staff; Coordinated team meetings to enhance collaboration and communication; Executed daily administrative tasks to ensure smooth office operations.
- Coordinated administrative operations and support for various departments.
- Managed schedules, meetings, and travel arrangements for senior staff.
- Developed and maintained filing systems for efficient document retrieval.
English Teacher
EF Education First
Shenzhen, China
12.2012 - 12.2013
- Developed and executed engaging lessons aligned with curriculum standards.
- Evaluated and documented student performance through quizzes, tests, and assessments, ensuring clear tracking of progress.
- Shared insights on student progress and tailored action plans with parents to support learning outcomes.
Education
NZ Diploma in Construction - Quantity Surveying
UNITEC
Auckland, NZ05-2024
Master of Translation And Interpreting -
Southeast University
Chongqing, China12-2013
Bachelor of Arts - English
Sichuan International Studies University
Chongqing, China12-2011
Skills
- Cost estimation
- Quantity takeoff
- MS office
- Bluebeam
- Fluent in English and Mandarin
- Effective communication
Timeline
Volunteer/Kaiako
Playcentre Aotearoa
08.2024 - Current
Booking Host at Global Contact Center
Tourism Holdings Limited
08.2019 - 11.2024
Travel Consultant
STA TRAVEL NZ
10.2018 - 06.2019
Part-Time Sales Assistant
TRAVELPHARM
12.2017 - 08.2018
Administration Officer
GDITSEC
12.2013 - 05.2016
English Teacher
EF Education First
12.2012 - 12.2013
NZ Diploma in Construction - Quantity Surveying
UNITEC
Master of Translation And Interpreting -
Southeast University
Bachelor of Arts - English
Sichuan International Studies University