Lisa Young
Opunake
Summary
Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.
Overview
23
23
years of professional experience
Work History
DUTY MANAGER/RETAIL ASSISTANT
ELTHAM FOUR SQUARE
01.2024 - Current
- Checkout - customer service
- Restocking the shelves - making sure stock is rotated
- Lotto
- Dealing with customer related enquiries/complaints when able to
- Working with & supporting my co-workers to ensure customers have what they need & the shop is left full & clean
- Making sure all cleaning rosters & food safety records are completed/signed off each day
- Cashing up tills at the end of the nights & making sure they’re locked away before leaving
- Locking up & securing building before leaving for the night
OFFICE MANAGER
JVL CONTRACTORS LTD
04.2016 - 12.2022
- Company Overview: Builders & Waterproofers
- Answering phone calls & checking emails
- Data entry - invoices, bank statements, employees hours per job, preparing invoices for each job
- Payroll - processing staff members timesheets onto a payslip
- Then entering data for PAYE into IRD website
- TRITOflex shop - ordering stock, labelling, stocking shop, invoicing & stocktake
- Transferring TRITOflex Distributors to a new accounting software 'Xero'
- Advertising any available rooms for rent in companys rental, organising room to be seen & organising paperwork
SHOP ASSISTANT
ANDREW STREET FOODCENTRE
01.2002 - 11.2014
- Worked on till serving customers
- Restocked the shelves
- Ordered stock
- Dealt with the reps
- Did stocktake each year
- Opened & closed the shop - did cash up at end of day & also did the banking when boss was away
- Learnt the 'Storeline' Foodstuffs computer software
- When business was sold to new owners in 2007 I passed my knowledge onto them
Education
School Certificate - English, Mathematics, History & Text & Information Management
Feilding High School
Sixth Form Certificate Grade 5 - English, History, Mathematics & Grade 4 in Typing
Feilding High School
Diploma - Xero (Accounting Software)
LCQ certificate -
Duty Managers licence -
Lotto Operator certificate -
Skills
- Customer service
- Customer service focus
- Patience and empathy
- Stock replenishment
- Cash register operation
- Data entry
- Cash handling accuracy
- Attention to detail
- Professionalism and integrity
- Document management
- Payroll and budgeting
- Health and safety compliance
Hobbies and Interests
- Cooking & experimenting with new recipes
- Reading
- Spending time with family
Timeline
DUTY MANAGER/RETAIL ASSISTANT
ELTHAM FOUR SQUARE
01.2024 - Current
OFFICE MANAGER
JVL CONTRACTORS LTD
04.2016 - 12.2022
SHOP ASSISTANT
ANDREW STREET FOODCENTRE
01.2002 - 11.2014
Sixth Form Certificate Grade 5 - English, History, Mathematics & Grade 4 in Typing
Feilding High School
Diploma - Xero (Accounting Software)
LCQ certificate -
Duty Managers licence -
Lotto Operator certificate -
School Certificate - English, Mathematics, History & Text & Information Management
Feilding High School
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