Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Lisa Zandbergen

79 Barrington Street, Somerfield,Christchurch

Summary

Dynamic Implementation Manager at iPayroll Ltd with a proven track record in payroll administration and project management. Expert in streamlining workflows and enhancing client satisfaction through effective communication and staff training. Successfully implemented software solutions, driving operational efficiency and ensuring compliance with regulations. Committed to delivering exceptional results and fostering team collaboration.

Overview

26
26
years of professional experience

Work History

Implementation Manager

iPayroll Ltd
Christchurch Central, Christchurch
04.2014 - Current
  • Implemented payroll systems for various clients, ensuring successful outcomes and client satisfaction.
  • Conducted training sessions for staff on effective software usage and payroll procedures.
  • Streamlined integration processes, increasing efficiency across all systems involved.
  • Managed project timelines, ensuring deadlines were consistently met.
  • Performed quality assurance testing before production launches to guarantee reliability.
  • Analyzed feedback from clients to enhance service delivery methods.
  • Processed payroll for temporary, hourly, and salaried employees using sophisticated software.
  • Maintained accurate records of wage calculations, deductions, and payroll discrepancies.

Senior Payroll Consultant

iPayroll Ltd
Christchurch Central, Christchurch
04.2012 - 04.2014
  • Processed payroll for diverse client accounts using advanced software to ensure accuracy.
  • Reviewed employee timecards, verifying calculations to maintain precise pay records.
  • Assisted clients with payroll inquiries, providing timely and effective support.
  • Ensured compliance with local labor laws during payroll processing activities.
  • Collaborated with teams to enhance payroll workflows and operational efficiency.
  • Conducted audits of payroll data, identifying discrepancies for prompt resolution.
  • Trained junior staff on payroll procedures and software applications effectively.
  • Prepared periodic reports on payroll activities for management analysis.

Practice Manager

OurVets
St Albans, Christchurch
11.2001 - 04.2011
  • Managed daily operations of veterinary practice ensuring efficient workflow.
  • Oversaw staff scheduling to maintain optimal team coverage and service levels.
  • Implemented training programs for new employees to enhance skill development.
  • Coordinated inventory management for medical supplies and equipment procurement.
  • Developed protocols for compliance with veterinary regulations and standards.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Managed vendor relationships for supplies and services related to the practice.
  • Complied with OSHA and HIPAA regulations.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.

Office Manager

Livestock Marketing
, Timaru
02.2000 - 12.2000
  • Managed daily office operations for a livestock marketing firm.
  • Coordinated communication between clients and sales teams effectively.
  • Oversaw scheduling and appointment management for staff and clients.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Education

National Certificate in Veterinary Nursing (Top 6) - Veterinary Science

ARA Polytechnic
Christchurch
12-2001

High School Diploma -

Roncalli College
Timaru
12-1998

Skills

  • Payroll administration
  • Project management
  • Software implementation
  • Quality assurance
  • Workflow optimization
  • Client relationship management
  • Problem solving
  • Staff training
  • Regulatory compliance
  • Leadership development
  • Team collaboration
  • Time management
  • Effective communication
  • Change management
  • Data analysis

Affiliations

  • Camping
  • Gardening
  • Reading
  • Socialising with friends

Accomplishments

  • Gold award in Veterinary Nursing - awarded to top 6 students
  • Two years only as a Veterinary Nurse before being promoted to Practice Manager

References

References available upon request.

Timeline

Implementation Manager

iPayroll Ltd
04.2014 - Current

Senior Payroll Consultant

iPayroll Ltd
04.2012 - 04.2014

Practice Manager

OurVets
11.2001 - 04.2011

Office Manager

Livestock Marketing
02.2000 - 12.2000

National Certificate in Veterinary Nursing (Top 6) - Veterinary Science

ARA Polytechnic

High School Diploma -

Roncalli College

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Lisa Zandbergen