Summary
Overview
Work History
Education
Skills
Affiliations
Sports And Interests
References
Timeline
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LISATI PAULO-IAKOPO

Dunedin,New Zealand

Summary

I arrived with my family in New Zealand on 06/08/14, had a permanent residence, granted New Zealand citizenship on 06/03/15. We have settled permanently in Dunedin. I have worked in Samoa and in New Zealand. I am a fast learner and I am looking forward to learning new skills and having new opportunities in the country. I am a student at Otago Polytechnic studying a bachelor's in applied management majoring in Accounting. I am currently working at Tuapeka Gold Prints as an Account Receivable Administrator starting from 2021, but I started working in the company as a support worker from 2018 – 2020.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented Accounts Receivable Administrator with almost 3 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

17
17
years of professional experience

Work History

Account Receivable Administrator

Tuapeka Gold Prints/Trends
Dunedin, Otago
01.2021 - Current
  • Collaborated with collections team to contact past due customers via phone or email.
  • Reviewed and processed customer invoices for accuracy, completeness, and compliance with company policies.
  • Maintained customer accounts by tracking and recording account activity.
  • Organized and filed documents related to Accounts Receivable transactions for future reference as needed.
  • Updated financial databases with new information about customer accounts as necessary.
  • Worked collaboratively with sales staff to resolve billing issues promptly.
  • Analyzed customer payment plans, credit lines, and other payment terms to determine appropriate actions.
  • Processed daily payments received from customers in accordance with established procedures.
  • Provided excellent customer service when responding to inquiries from internal or external stakeholders.
  • Investigated and resolved discrepancies on customer accounts in a timely manner.
  • Developed detailed procedures for managing Accounts Receivable operations according to company standards.
  • Researched and responded to requests for copies of invoices or other documentation related to Accounts Receivable activities.
  • Conducted periodic audits of Accounts Receivable processes to ensure accuracy and efficiency.
  • Communicated regularly with customers regarding account inquiries or disputes.
  • Generated aging reports on a regular basis to identify overdue accounts.
  • Monitored cash flow of receivables to ensure timely collection of payments from customers.
  • Prepared monthly statements for customers detailing their account balances.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Generated financial statements and reports detailing accounts receivable status.

Support Team Member

Tuapeka Gold Print
Dunedin, Otago
01.2018 - 01.2020
  • Maintained clean and well-organized environment for client happiness and safety.
  • Inspected packed items for any damages or defects before sealing.
  • Verified accuracy and quality of products prior to packing.
  • Followed safety and quality protocols, and lean processes to minimize accidents.
  • Cleaned work area regularly throughout shift ensuring it is free from debris or hazardous materials.
  • Followed all company policies regarding health and safety standards.
  • Maintained a safe working environment by adhering to safety regulations and guidelines.
  • Ensured that all packaging materials are correctly labeled with product information.
  • Provided assistance to colleagues whenever needed.
  • Inspected product on lines for conformance to predetermined quality specifications.
  • Reported any malfunctions or issues with machines immediately to supervisors for resolution.
  • Received incoming orders and checked for correct quantities, types and sizes of items.
  • Stacked boxes into cartons securely using proper strapping techniques.

Casual Food Preparation

Compass Event
Dunedin, Otago
01.2018 - 07.2018
  • Worked in fast-paced, ever-changing environment.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Database Support (Volunteer)

Volunteering Otago
Dunedin, Otago
01.2017 - 03.2017
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Offered support and assistance to community members.
  • Provided assistance to staff in the daily operations of the organization.
  • Entered data into computer systems, updating records, and files with new information.

Casual Worker/Reliever

Punavai ole Atamai Pre-School
Dunedin, Otago
01.2015 - 06.2015
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Loans Officer/Centre Manager

SPBD Microfinance
Samoa, Apia
01.2010 - 01.2012
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Verified accuracy of loan documents prior to approval.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Provided customer service support throughout the entire process from application through closing.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.

Customer Service Officer (6/12 Scholarship Position)

AWHI Credit Union NZ (OPOTIKI)
Opotiki, Auckland
03.2011 - 08.2011
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Established trustful relationships with customers through effective communication skills.
  • Resolved customer issues in an efficient and timely manner.
  • Managed daily operations of the Customer Service Department.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

Properties Clerk/ Investment Clerk/ Loans Clerk

Samoa National Provident Fund
Apia, Samoa
01.2007 - 01.2010
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Organized and maintained filing systems for confidential documents.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Answered telephones, directed calls, and took messages.

Education

Applied Management-Accounting - Accounting

Otago Polytechnic
Dunedin, NZ
12-2024

Certificate in Business Level 4 - Business

Otago Polytechnic
Dunedin, NZ
12-2017

Some College (No Degree) - Business Level 3

Kokiri Training Centre
Dunedin, NZ
12-2015

Returning To Workforce - Literacy And Numeracy

Literacy Aotearoa
Dunedin, NZ
01.2015

Some College (No Degree) - Year 13 Level- Commerce

Avele College
Apia, Samoa

Skills

  • Competent computer skills
  • Excellent customer service
  • Team Player
  • High Level of numeracy
  • Cash handling
  • Multi Skill Role
  • Excellent Relationship Management Skills
  • Excellent written, oral, and interpersonal communication skills
  • Broad-based experience, knowledge of recruitment best practices and policies
  • Patient
  • Great attitude to people and work
  • Respectful
  • Welcoming
  • Friendly personality

Affiliations

  • Involved in Church Choir
  • Sunday School teacher

Sports And Interests

I love playing games, especially volleyball. In my spare time, I enjoy reading educational books and watching educational movies or documentaries. Maintaining my Samoan culture and language is also an important part of my life. I love meeting people with a positive attitude.

References

Punavai ole Atamai

  • Rachel Sime,Superintendent Management Accountant, Oceana Gold Corporations,thesimes@gmail.com
  • Rev Matalevai Laufiso, Congregational Christian Church, 41 MacAndrew Road, (03), 021 08447024
  • Litea. Ikahihifo, Pasifika Student advisor, Otago Polytechnic, 03 9727539, 021 735 233, litea.ikahihifo@op.ac.nz

Timeline

Account Receivable Administrator

Tuapeka Gold Prints/Trends
01.2021 - Current

Support Team Member

Tuapeka Gold Print
01.2018 - 01.2020

Casual Food Preparation

Compass Event
01.2018 - 07.2018

Database Support (Volunteer)

Volunteering Otago
01.2017 - 03.2017

Casual Worker/Reliever

Punavai ole Atamai Pre-School
01.2015 - 06.2015

Customer Service Officer (6/12 Scholarship Position)

AWHI Credit Union NZ (OPOTIKI)
03.2011 - 08.2011

Loans Officer/Centre Manager

SPBD Microfinance
01.2010 - 01.2012

Properties Clerk/ Investment Clerk/ Loans Clerk

Samoa National Provident Fund
01.2007 - 01.2010

Applied Management-Accounting - Accounting

Otago Polytechnic

Certificate in Business Level 4 - Business

Otago Polytechnic

Some College (No Degree) - Business Level 3

Kokiri Training Centre

Returning To Workforce - Literacy And Numeracy

Literacy Aotearoa

Some College (No Degree) - Year 13 Level- Commerce

Avele College

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