Lise DEANE
BOTANY AUCKLAND,EAST TAMAKI
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
23
23
years of professional experience
Work History
Freelance
CSSA TAHITI
TAHITI - FRENCH POLYNESIA
01.2019 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Secured new business opportunities through targeted outreach efforts and persuasive presentations.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Designed and implemented new features and enhancements to improve existing applications.
- Optimized websites and mobile applications to achieve maximum performance.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Improved project outcomes by proactively addressing potential issues and offering creative solutions.
- Collaborated with clients to define project requirements and deliverables.
Specialized Customer Assistant
BANK OF TAHITI
TAHITI - FRENCH POLYNESIA
01.2010 - 01.2019
- Reception and telephone call, Internal relations (file design/mail)
- Demonstrated expertise in various industry tools, enabling efficient monitoring and management of client accounts.
- Provided guidance to clients and account teams on mass media communications strategies.
- Collaborated closely with Account Executives to develop strategic plans for client campaigns and initiatives.
- Streamlined internal communication processes, enhancing team efficiency and collaboration on projects.
- Increased client satisfaction by promptly addressing their concerns and providing tailored solutions.
- Managed multiple accounts simultaneously, ensuring timely delivery of high-quality work for all clients.
- Developed strong relationships with clients, fostering trust and loyalty to promote account retention.
- Supported Account Executives in crafting persuasive pitches that secured new business opportunities.
- Ensured compliance with company policies and procedures throughout all stages of the project lifecycle.
- Provided effective support during crisis situations, working collaboratively with the team to mitigate potential risks.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Serviced accounts and proposed new products and services to maximize revenue.
- Met and exceeded service level goals to achieve standards and expectations.
- Inspected account books and recorded transactions.
Management (AIRBNB)
Freelancer - HEIHINAREVA
TAHITI - FRENCH POLYNESIA
01.2008 - 01.2009
- Complete Management: Household, Schedule management, Accounting
- Conducted thorough market analysis to determine competitive rent prices and enhance occupancy rates.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues related to their rental properties.
- Managed leasing contracts, ensuring timely renewals and accurate documentation.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Placed sales calls and handled sales for incoming customer calls.
Teacher, Grade 1
IUFM
TAHITI - FRENCH POLYNESIA
01.2006 - 01.2007
- A year of immersion in the profession of school teachers, First aid training
- Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
- Incorporated social-emotional learning into daily lessons, promoting empathy, self-awareness, and responsible decision-making among students.
- Developed strong relationships with parents, maintaining open communication to support student success both inside and outside the classroom.
Independant
Retail - MELI MELO
TAHITI - FRENCH POLYNESIA
01.2003 - 01.2005
- Import and sale of various products from USA and New Zealand, International relationship with suppliers, Accounting
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Trained retail staff on best practices for visual merchandising, enhancing overall store appearance.
- Managed inventory of retail products, contributing to increased sales revenue for the dive center.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
Executive Assistant
Government Department
TAHITI - FERNCH POLYNESIA
01.2001 - 01.2002
- Secretary, Receptionist, Schedule management, Current operations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
Diploma access to university studies (DAEU) -
University teacher training institute (IUFM)
Skills
- Customer Support
- Project Management
- Software Development
- Office Administration
- Organization
- Keyboarding skills
- Confidentiality understanding
- Sales Support
- Schedule Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Decision-Making
Children
3
Maritalstatus
Married
Personal Information
- Date of Birth: 04/25/1983
- Nationality: Française
Timeline
Freelance
CSSA TAHITI
01.2019 - Current
Specialized Customer Assistant
BANK OF TAHITI
01.2010 - 01.2019
Management (AIRBNB)
Freelancer - HEIHINAREVA
01.2008 - 01.2009
Teacher, Grade 1
IUFM
01.2006 - 01.2007
Independant
Retail - MELI MELO
01.2003 - 01.2005
Executive Assistant
Government Department
01.2001 - 01.2002
Diploma access to university studies (DAEU) -
University teacher training institute (IUFM)