Summary
Overview
Work History
Skills
Certification
Referees
Timeline
Generic
Lisette Henry

Lisette Henry

Timaru

Summary

I am a friendly outgoing person who enjoys taking on new challenges. I am able to get along with both younger and older people. I enjoy working with the public. I am able to use both IOS and Microsoft systems. I work well as part of a team but am also able to work on my own independently when needed. I have taken a beginners course in Te Reo Maori and would like to build on this. I have worked through behaviour management course, Down Syndrome Course and Autism Courses throughout my time working in Te Whare Ako at Geraldine High School. At present my role here is as a relief worker and this is why I am looking for a more permanent position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teacher Aid

Geraldine High School
04.2015 - Current
  • Working with students both in mainstream classes and within Te Whare Ako (Learning Support)
  • Being able to work alongside the teacher within a classroom setting
  • Behaviour Management - understanding the body language of a student and looking out for the tells if someone is getting agitated, de escalating a situation
  • Working with other T.A.'s to set up programs, organise camps
  • Organise Work experience for students
  • Take Students out on excursions
  • Create Resources for students to use in the classroom
  • Daily Use of computers (All programs) and other technology
  • Daily use of Te Reo in the classroom
  • Working in a team environment
  • Facilitating a restorative meeting between parties
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Shift Supervisor

Freshchoice
11.2022 - 03.2025
  • Customer Service, maintain a positive and professional demeanour, ensuring a welcoming atmosphere for all customers
  • Experienced in opening and closing procedures, including cash handling, security checks
  • Coordinate employee break schedules to ensure adequate coverage and maintain productivity
  • Daily Stock rotation, putting stock on shelves and cleaning
  • Lotto Counter - handling customer claims, keeping the information confidential, Ensured compliance of Lotto and Store policies, Manage cash/eftpos transactions with efficiency and keeping an organised cash register
  • Liquor Licene held for my role - successfully manage the sale and service of alcohol with the compliance of all relevant liquor licence laws
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Retail/Customer Service

Z Service Station
02.2014 - 03.2015
  • Keeping the shop presentable
  • Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
  • Open/Close Shift, making sure the float at open was correct and Till at the end of night was correct
  • Participated in ongoing training sessions to stay up-to-date on best practices in retail operations and customer service techniques.
  • Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
  • Supported team with customer service issues, voids and returns.

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Team Work
  • Effective Communication
  • Hard Working
  • Empathetic
  • Positive attitude
  • CPR and first aid
  • Computer Skills (IOS/Windows)
  • Calm and patient demeanour

Certification

  • Licence Controller Qualification Course
  • Managers Certificate
  • First Aide
  • Ministry of Education (Physical Restraint Module 1)

Referees

Brett Ducher

H.O.D 

Te Whare Ako

Geraldine High School

022 382 4572


Stacey Muru

Teacher Aide

Te Whare Ako

Geraldine High School

027 315 1713


Sharon Hand

Shift Supervisor

Fresh Choice Geraldine

020 40228770

Timeline

Shift Supervisor

Freshchoice
11.2022 - 03.2025

Teacher Aid

Geraldine High School
04.2015 - Current

Retail/Customer Service

Z Service Station
02.2014 - 03.2015

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Lisette Henry