Lisette Jeanne Varea

• Deliver excellent customer service, ensuring guests’ comfort and safety
• Carry out front of house hotel administration including guest check in/out, booking of activities, adding charges to rooms etc.
• Maintain effective communication, among the team and wider club
• Liaising and assisting with other departments such as Food and Beverage, Housekeeping and Golf, to ensure cohesive service
• Help to keep all guest information and compendiums up to date and identify/escalate any errors or required updates
• Maintain knowledge of members preferences, planned activities and previous stays, and personalise their experience
• Handle all guest complaints or requests, referring to the Front of House Manager, General Manager and relevant HOD's where required
• Promptly answer phone calls and emails with exceptional levels of accuracy
• Ensuring that the daily financial transactions of the hotel are accurately recorded and communicated
• Complete any additional administrative duties as assigned
• Assist in database and reservation management as and when required

· Day- to -day cleaning and maintenance of all guest accommodations as instructed – both front and back of house. Detailed deep cleaning of all areas as required.

· Working within the housekeeping team while demonstrating the property’s aspiration to deliver friendly and personable service with attention to detail.

· Fully conversant with the day-to-day running and the daily procedures and tasks required to ensure consistency and compliance with operational standards and procedures.

· Assist in monthly stock-takes for room amenities, linen and equipment

· Assist in submitting reports on time, including end of shift comments, room and guest reports.

· Participate in cross-training across all departments.

· Maintaining absolute privacy of all members, guests and owners of the property.

· Providing executive support including calendar management, support for committees/meetings/forums, event planning and logistics and project support

· Managing all incoming queries to the Executive office from initial enquiry to completion, proactively identifying potential issues and using judgment to refer significant/complex matters to the appropriate Executive team.

· Writing briefs and reports and preparing presentations for senior stakeholders

· Building and maintaining positive working relationships with internal and external stakeholders

· Monitoring, coordinating and completion of compliance requirements to ensure legislative and regulatory requirements are met across the country

· Excellent planning and organizational skills, with ability to manage numerous tasks and projects at one time while meeting deadlines in a high-performing environment

· Maintain discretion and sensitivity of confidential information

· Responsible or ensuring all business and boat license are renewed on time, including land lease for Resorts.

• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Arranged department monthly/weekly/daily meetings and trainings.
• Assisted with Consultants travel logistics and other requirements needed by the team.
• Provided support to Chief Commercial Officer during recruitment of Executive roles within the department. This included interview, relocation, accommodation and schooling for expat families children.

• Assisted with website content and reservations packages during pre-opening of the Resort.
• Liaise and arrange travel agent visits.
• Planning and setup of Resort booth during Tourism Expo, including scheduling of appointments with industry partners and buyers while attending events with owners and Executive members.
• Assist guests with prompt and polite support in-person, via telephone and e-mail.
• Assist with reservations, confirmations, guest enquiries while welcoming arrival guests, group bookings including wedding groups with professionalism at all times.
• Preparing and compilation of monthly report to GM for submission to owners
• Arranging transportation and excursions upon visitor request. Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation. Arranging tours and activities.

• Worked closely with guests, including VIP and celebrity guests, with high degree of respect for privacy.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Arranged for transportation to and from airport, and events for guests.
• Assist guests with prompt and polite support in-person, via telephone and e-mail.
• Assist with reservations, confirmations, guest enquiries while welcoming arrival guests, group bookings including wedding groups with professionalism at all times.
• Arranging transportation and excursions upon visitor request. Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation. Arranging tours and activities.

• Responsible for planning and overseeing photography and videography projects with clients, from initial meeting through to completion.
• Coordinate and ensure smooth delivery of projects on time, within budget and with the desired expectation of clients.
• Identify prospects with plans and resources required to meet project goals and objectives.
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.