Lisha Doss

Passionate Senior operations Specialist with 7 years of Experience and responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. Also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, and batch management when required. Patient Technical Service Representative with 7 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Nimble IT support specialist adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online and voice-based support interactions.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 13 staff members.
• Achieved [Result] by completing [Task] with accuracy and efficiency.

• Fundamentals of Devops
• Data Analysis
• Diploma in computer application
• MS office