Hi, I’m
Liston Taefu
Wellington,WGN
Summary
PERSONAL STATEMENT Experienced and motivated hospitality and call center professional looking to gain experience in administration and add value to your business. Currently pursuing a Bachelor of Commerce with a degree in Human Resources and would like to have a job that is more relevant to the course. Hoping to learn and grow in this position.
Overview
7
years of professional experience
Work History
Corrections Department
Operations Advisor
12.2022 - Current
Job overview
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Interpreting GPS data for electric monitoring.
- Profile set-up/management.
- Using Outlook, Excel, Word and database systems Buddi, IOMs and Purecloud.
- Outbound calls.
4Mile
Call Center Agent
08.2022 - 12.2022
Job overview
- Building rapport with potential customers and pitching fundraising raffles for charity
- Confirming details and entering them in system including credit card details
- Pitching to both potential and new customers
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Spotless
Cafe assistant/covering supervisor/food services assistant
09.2016 - 08.2022
Job overview
- Taking customer orders efficiently and at a fast pace so the queue doesn’t overcrowd
- Allocated tasks and ensured they were done efficiently and before the end of the shift
- Accurately counting cash and doing cash up using excel in a safe environment and storing the cash in a lock safe
- Often trained new staff members
- Worked in three different departments with minimal training (sometimes no training at all)
- Often having to take charge and use initiative when there are less experienced staff working
- Accurately taking food temperatures that comply with food safety standards
- Resolving customer issues/complaints.
Caffiend
kitchen hand
11.2020 - 07.2021
Job overview
- Washed dishes and assisted chefs with food prep
- Delivered food orders on top of my own duties and kept up with the fast-paced environment
- Communicated effectively with my team to help as much as possible.
Education
Southern Institute of Technology - MAINZChristchurch, NZ
Diploma in Applied Management from Commerce
Rongotai College
from NCEA Level 1-3
12.2017
Skills
- Organizational skills
- Communication skills- Customer facing and on the phone
- Computer proficiency skills using all Microsoft office applications
- Keystroke of 60-80 words per minute
- Reliable and can work independently
- Fast learner
- Professional
- Basic math skills
- Cash handling
- Data Entry
- Flexible availability for work
- Problem solving skills
- People skills
- Leadership skills
Timeline
Operations Advisor
Corrections Department
12.2022 - Current
Call Center Agent
4Mile
08.2022 - 12.2022
kitchen hand
Caffiend
11.2020 - 07.2021
Cafe assistant/covering supervisor/food services assistant
Spotless
09.2016 - 08.2022
Southern Institute of Technology - MAINZ
Diploma in Applied Management from Commerce
Rongotai College
from NCEA Level 1-3
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