A compassionate, bilingual-speaking nurse evaluates patient outcomes and develops strategies to improve patient care. Experienced in creating and implementing interdisciplinary approaches to the provision of care. Highly knowledgeable in regulatory standards and accreditation requirements, cultural safety, and team building. Registered nurse with 11 years of experience in direct patient care and nursing management positions in primary care and hospital settings. Experience spans across behavioural and mental health, ICU, CCU, and med-surgical environments. I am passionate about providing programmes and services in support of growth and healing for patients with mental health issues. Active listener with a direct communication style and a compassionate, non-judgmental approach to build patient trust and rapport. Outside-the-box critical thinker with strong crisis resolution skills.
Overview
11
11
years of professional experience
Work History
Clinical Nurse Specialist
Te Whatu Ora
07.2022 - 07.2023
Education of Pacific cultural care support for non-pacific staff
Address health literacy, initiate and provide resources to safely assist shared care programmes
Produce and improve strategies to reduce ambulatory sensitive hospitalisation (ASH) rates
Improved patient outcomes by implementing evidence-based care practices and clinical guidelines.
Evaluated nursing staff's performance and developed education programmes and professional development opportunities to improve individual and team competencies, clinical knowledge, and the delivery of care.
I served as a clinical expert resource for fellow nurses, fostering a collaborative work environment focused on ongoing learning and growth.
Administered performance evaluations and probationary reviews to assess nursing personnel.
Reviewed patient health status and developed individualised care plans.
I actively participated in community outreach events as an ambassador for the profession, educating the public about essential health topics.
Clinical Nurse Manager
Eastern Bay Health Center
12.2019 - 06.2022
Provided comprehensive care to patients in practice and in the community
Reviewed charts weekly to complete quality control checks.
Delivered a high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Directed day-to-day nursing and operational functions for nursing rehabilitative facilities, ensuring exceptional delivery of care when developing well-rounded nursing teams.
Performed head-to-toe physical assessments, prioritising treatment and delegating assignments to maintain patient flows.
Administered performance evaluations and probationary reviews to assess nursing personnel.
Mentored new nursing staff, fostering professional growth and development through comprehensive training programmes.
Equipped patients with the tools and knowledge needed for a speedy and sustained recovery.
Reduced hospital readmissions by developing and implementing effective discharge planning processes.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Lead teams in driving successful patient outcomes by prioritising standards of care and best practices.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
Evaluated nursing staff's performance and developed education programmes and professional development opportunities to improve individual and team competencies, clinical knowledge, and the delivery of care.
Fostered improvement in staff development, personnel training, and standards of patient care.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
Streamlined workflow for increased efficiency by optimising scheduling and delegating tasks to the appropriate staff members.
Coordinated continuing education opportunities for nursing staff, promoting ongoing professional development within the department.
Introduced initiatives based on staff education, infection control audits, safe medication administration, and proper wound care to achieve unit and facility goals.
I sought opportunities to improve patient care, outcomes, and nursing staff performance.
I counselled families to improve communication.
Promote patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Practice Nurse
Porirua Union And Community Health Center
01.2013 - 01.2020
Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
Conducted immunization clinics, contributing to improved community health outcomes through disease prevention efforts.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Improved patient satisfaction by providing comprehensive health education and promoting preventive care.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Implemented evidence-based nursing interventions that resulted in positive clinical outcomes for diverse populations.
Educated patients about prescribed medications'' proper use and potential side effects for increased adherence rates and safety measures taken into account.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Served as a trusted resource to patients and families, addressing concerns and answering questions related to their healthcare journey.
Provided compassionate support to patients during medical procedures, alleviating anxiety and discomfort.
Participated in professional development activities to stay current on best practices in nursing care delivery methods.
Evaluated, implemented, and designed tailored health care plans specific to patient needs and concerns.
Monitored patient health conditions to report changes to assigned physician.
Conducted regular audits of medical supplies and equipment, ensuring adequate stock levels for uninterrupted patient care delivery.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Coordinated patient transfers to other facilities.
Collaborated with healthcare professionals to develop individualized care plans for optimal patient outcomes.
Promoted continuity of care with thorough documentation of medical histories, vital signs, observations, interventions, and results.
Reduced waiting times for patients, conducting triage assessments and prioritizing cases based on urgency.
Increased patient engagement in their own healthcare by offering resources, information, and guidance on self-care techniques.
Delivered emotional support to patients and families during challenging times.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Bachelor of Nursing Pacific
Whitireia Polytechnic
Porirua
03.2013
Skills
Medical Condition Evaluations
Direct Patient Care
Patient Management
Critical Thinking
Patient Assessments
Staff Education
Chronic Disease Management
Coaching and Mentoring
Interdisciplinary Collaboration
Clinical Quality Improvement
Care Planning and Management
Patient Care Coordination
Patient Care
Case Management
Clinical Procedures Consultation
Care Standards Development
Procedures Development
Medical Histories
Patient care planning
Patient care delivery
Protocol Review
Discharge Planning
Care Planning
Patient Education
Specialized Care
Patient Health Education
Care Quality Assessments
Leadership and management
Affiliations
member of New Zealand nursing organisation
executive member of Tokelau nurses and health workers association
advocate of Living wage
Languages
Samoan
Native or Bilingual
Tokelauan
Limited Working
English
Full Professional
Timeline
Clinical Nurse Specialist
Te Whatu Ora
07.2022 - 07.2023
Clinical Nurse Manager
Eastern Bay Health Center
12.2019 - 06.2022
Practice Nurse
Porirua Union And Community Health Center
01.2013 - 01.2020
Bachelor of Science - Bachelor of Nursing Pacific
Whitireia Polytechnic
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