Livia Pereira
Tauranga,BOP
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Casual Retail Assistant
Stirling Sports
Mount Maunganui, Tauranga
03.2024 - Current
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
Shift Manager/Staff Member
BurgerFuel
Papamoa , Tauranga
11.2021 - 10.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
Dishwasher
Ours Cafe
Mount Maunganui, Tauranga
06.2019 - 11.2019
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
Dishwasher
Cetral Deli Cafe
Mount Maunganui, Tauranga
11.2017 - 02.2018
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Education
NCEA Level 2
Mount Maunganui College
Mount Maunganui, NZSkills
- Complaint Handling
- Cash Register Operation
- Cash Handling Accuracy
- Customer Assistance
- Effective communication abilities
- Product Knowledge
- Team Supervision
- Safety and Cleanliness Standards
- Time management abilities
- Friendly and Helpful
- Register Opening and Closing
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Hair Dressing
- I am currently Doing hairdressing level 3 course at Toiohomai for 2 years.
Timeline
Casual Retail Assistant
Stirling Sports
03.2024 - Current
Shift Manager/Staff Member
BurgerFuel
11.2021 - 10.2023
Dishwasher
Ours Cafe
06.2019 - 11.2019
Dishwasher
Cetral Deli Cafe
11.2017 - 02.2018
NCEA Level 2
Mount Maunganui College
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