Livia Raven
Auckland,New Zealand
Summary
Dynamic Operations Manager with a proven track record at GCC Cleaning Solutions, excelling in staff supervision and communication. Achieved a 12.5% reduction in administrative overhead through streamlined procedures. Skilled in document control and fostering stakeholder relations, I bring a results-oriented approach to enhancing operational efficiency and team performance. Fluent in Portuguese and proficient in English.
Overview
16
16
years of professional experience
Work History
Operations Manager
GCC Cleaning Solutions
Auckland, NZ
01.2022 - 03.2024
- Oversaw all office and field operations, including scheduling, staff coordination, and resource allocation.
- Managed correspondence, documentation, health and safety reporting, and client relationship management.
- Streamlined internal procedures, reducing administrative overhead by 12.5%.
- Developed operational procedures to enhance workflow and productivity standards.
- Implemented training programs for new hires to improve team performance.
- Supervised staff inductions, onboarding, and ongoing training.
- Resolved customer complaints promptly to maintain optimal satisfaction levels.
- Collaborated with clients to customize cleaning solutions based on specific requirements.
Business Manager / Office Manager
Clean.com Limited
Auckland, NZ
01.2015 - 01.2022
- Directed administrative functions, HR coordination, payroll, and budgeting for 80+ staff.
- Oversaw documentation, contracts, reports, and correspondence with clients and suppliers.
- Managed daily operations to enhance service delivery efficiency.
- Coordinated team schedules and assignments to maximize productivity.
- Developed SOPs and implemented project tracking tools to improve processes.
- Facilitated inter-departmental communication through regular meetings.
- Maintained HR files, leave tracking, and staff time records to ensure compliance.
- Led procurement efforts, managed supplier relations, and coordinated service contracts.
Office Manager
All Service Ltd
Goiânia, Brazil
01.2008 - 01.2014
- Oversaw office administration, payroll, and internal communications for operational efficiency.
- Managed daily schedules and employee records while liaising with external providers.
- Provided financial support through invoicing, petty cash management, and budgeting processes.
- Coordinated staff and management appointments to optimize productivity.
- Oversaw inventory management and supply ordering to meet office requirements.
- Implemented office policies that enhanced communication and boosted productivity.
- Handled correspondence with clients and vendors to ensure clear communication.
- Maintained filing systems for records, correspondence, and other essential documents.
Education
Bachelor of Business Administration - Human Resources
Universidade Paulista (UNIP)
Brazil01.2014
Skills
- Staff supervision and HR support
- Calendar and meeting management
- Document control and reporting
- Office systemization and procurement
- Communication and stakeholder relations
- Fluent in Portuguese, proficient in English
Languages
English
Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
GCC Cleaning Solutions
01.2022 - 03.2024
Business Manager / Office Manager
Clean.com Limited
01.2015 - 01.2022
Office Manager
All Service Ltd
01.2008 - 01.2014
Bachelor of Business Administration - Human Resources
Universidade Paulista (UNIP)
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