Livia Raven

Built and launched an operations consultancy supporting small businesses with workflow, admin, and financial systems

Designed end-to-end office processes that reduced administrative turnaround times by 30–40% for clients

Implemented document control and reporting systems that improved compliance and audit readiness

Advised business owners on systemisation, resulting in improved time management and clearer role accountability

Managed client onboarding, contracts, and ongoing relationships, maintaining a high retention rate

Created and managed website and social media presence to support brand visibility and lead generation

• Led day-to-day operations for a commercial cleaning business, managing staff, schedules, suppliers, and compliance
  
  Supervised and trained operational teams, improving service consistency and reducing rework and client complaints
  
  Introduced structured training programs that improved staff performance and reduced onboarding time by 25%
  
  Negotiated supplier and contractor agreements, achieving cost savings of up to 15%
  
  Implemented operational reviews that improved efficiency while maintaining safety and quality standards
  
  Strengthened client relationships, supporting contract renewals and repeat business growth
  
  Ensured compliance with health & safety, employment, and operational regulations

• Managed full office operations for a service-based business, supporting management and operational teams
  
  Coordinated schedules, meetings, and staff records to improve planning accuracy and productivity
  
  Oversaw payroll, invoicing, petty cash, and budgeting processes, ensuring accurate and timely payments
  
  Reviewed operational and financial reports to track performance and identify efficiency improvements
  
  Implemented office policies and filing systems that reduced document retrieval time by 40%
  
  Acted as primary liaison between staff, management, clients, and external providers

• Oversaw daily office administration, staff coordination, and internal communications
  
  Managed employee records, schedules, and supplier relationships
  
  Supported finance processes including invoicing, expense tracking, and basic budgeting
  
  Improved workflow efficiency by introducing structured office procedures and clear documentation standards.