LIZABELL SKELTON-LAFOAI
Auckland,AUK
Summary
Multi-talented administration officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offers several years of experience in the field. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Finance & Payroll Administrator
Fonuaola
Otahuhu, Auckland
05.2020 - 04.2022
- Performed daily bank reconciliations to ensure accuracy of accounting records.
- Managed accounts receivable collections process by following up on past due balances.
- Responded promptly to inquiries from internal staff members concerning accounting issues or procedures.
- Tracked and documented expenses to maintain operations within budget.
- Maintained accurate records of all transactions, including accounts payable and receivable, payroll and general ledger entries.
- Updated payroll system with new hire information including benefits deductions.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
- Maintained accurate records of employee time cards and attendance records.
- Processed payroll for up to 30 employees weekly using specialized software.
- Established employee payroll files and updated existing files with new information.
- Tracked and managed employee leave balances, including vacation, sick, and personal leave.
Data Entry Administrator
Fedex highbrook
Highbrook, Auckland
03.2019 - 04.2020
- Verified accuracy of data by cross-referencing with source documents.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Checked completed work for errors or duplicate information before submission.
- Assisted other team members with complex data entry tasks as needed.
- Created detailed reports on data entry activities.
- Inputted data into various software programs accurately and efficiently.
- Researched and updated customer records in database system.
- Pitched in to help with office tasks during busy periods and staff absences.
Office administrator
TIMG at highbrook
09.2018 - 03.2019
- Assisted other team members with complex data entry tasks as needed.
- Inputted data into various software programs accurately and efficiently.
Online Packing
The Warehouse
Wiri, Auckland
02.2018 - 08.2018
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Reported any damaged products to supervisor immediately upon discovery.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Secretary
Sapolu Law Firm
Apia, Samoa
08.2017 - 02.2018
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sent and distributed mail and parcels.
Head Cashier
Sheraton Hotel
Apia, Samoa
01.2017 - 08.2017
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Trained new cashiers on proper use of registers.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Managing Director
Top Taste fast Food
Apia, Samoa
01.2006 - 04.2014
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Established systems for tracking employee attendance and punctuality records.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Assisted in developing menus items according to customer preferences.
- Scheduled shifts for staff members based on weekly forecasts.
- Developed and implemented customer service standards for staff to follow.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Managed team of 10-15 employees in fast-paced environment.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Ensured compliance with all local health regulations related to food safety.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
Education
Certificate - Business Accounting Support
Manukau Institute of Technology
Manukau 01.2020
Certificate - Business Administration And Computing
Tesese Institute of Administrative Studies
Apia, Tuamasaga, Samoa01.2012
Skills
- Payroll processing
- Data review
- Reporting
- Expense reimbursements
- Resolving payroll problems
- Calculating deductions
- Database Administration
- Business Correspondence
- Administrative Management
- Problem-solving abilities
- Electronic Filing Systems
- Attention to Detail
- Team building
- Data Entry
- Administrative Support
- Excellent Communication
- Customer Service
- Cash Handling
- POS Systems
- Payment Collection
- Returns processing
- Cash Register Operation
- Guest inquiries
- Staff Training
- Ordering and stocking
- Customer Relations
- Order Taking
- Credit and cash transactions
- Expense Tracking
- Merchandise Restocking
- Barcode scanning
- Pallet jack use
- Product Packaging
- Warehouse Safety
- Work order processing
- Boxing and labeling
- Teamwork and Collaboration
- Quick Learner
- Freight operations
- RF scanning devices
- Order Picking
Personal Qualifications
- 1st Place in Software Applications
- 1st Place in Office Administration
- 2nd Place in Business Communication
- Certificate in Spreadsheets 2 (The Commercial Education Society of Australia)
- Certificate in Business Financial 2 (The Commercial Education Society of Australia)
- Certificate in Word Processing 2 (The Commercial Education Society of Australia)
- Mit Certificates- Payroll/Accounting principals/Business Tax Returns/ Computerised Accounting( XERO/ACE Payroll)
References
- Lucas, 0068520881, Sheraton Hotel Samoa
- Iuni Sapolu, 0068531111, Sapolu Law firm
- Steve Heyes, 0220431956, Essential Workforce( TIMG)
- Mary Suamili 0220430811 Fonuaola
Timeline
Finance & Payroll Administrator
Fonuaola
05.2020 - 04.2022
Data Entry Administrator
Fedex highbrook
03.2019 - 04.2020
Office administrator
TIMG at highbrook
09.2018 - 03.2019
Online Packing
The Warehouse
02.2018 - 08.2018
Secretary
Sapolu Law Firm
08.2017 - 02.2018
Head Cashier
Sheraton Hotel
01.2017 - 08.2017
Managing Director
Top Taste fast Food
01.2006 - 04.2014
Certificate - Business Accounting Support
Manukau Institute of Technology
Certificate - Business Administration And Computing
Tesese Institute of Administrative Studies
Similar Profiles
Jyoti Sagar ThapaJyoti Sagar Thapa
Barista at Panckhal Organic Cafe and RestaurantBarista at Panckhal Organic Cafe and Restaurant
Akhil SharmaAkhil Sharma
Business Development Manager & Account Manager at Elite IT Business SystemsBusiness Development Manager & Account Manager at Elite IT Business Systems
Fau PakileataFau Pakileata
Class 4 Truck Driver at Green GorillaClass 4 Truck Driver at Green Gorilla