ANDREA PINZON

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.

• Carry out security audits and raise employee awareness regarding security obligations.
• Responsible for designing and conducting various training programs, scheduling meetings and finding out if HSEQ policies and procedures are being followed, and also making changes to keep up with career trends.
• Ensuring that security comments and complaints are documented and disciplinary action has been applied and reported in the event of a breach by staff member.

· Responsible for designing and structuring a health, safety and environment program and implementing it.

• Manage and lead each of the loading, and unloading transportation process of oversized and extra-heavy equipment in the oil sector.
• Supervise and manage compliance and maintenance with the legal transportation requirements to oversized and extra heavy loads through national roads.
• Ensure all personnel obtained the certifications and training required to operate cranes, trucks to carry out loading and unloading processes of the products.
• Leading stakeholder management relations in the commercial process in the oil sector.

Advise and design the quality management system of the educational institution according to the quality standard for the executive branch of public power and other entities that provide services NTCGP 1000 – 2009

• Lead and coordinate the company's ISO 9001 quality certification process
• Occupational health advisory to employers and employees in complaints process as well
• Monitor the development of activities in the field of hygiene and industrial safety must be carried out by the company in accordance with regulations
• Carry out all evaluation assessments of work accidents and occupational diseases and propose to the employer the corrective measures where prevention is established.
• Periodically visit workplaces and inspect the environments, mechanical operations carried out by the personnel of workers in each area or section of the Company and inform the employer on the risk factors and suggest corrective measures and of control.
• Evaluate and design improvement methods in the production process of manufactured products by the company.
• Supervise and manage the activities required in the construction works in order to comply with the schedule programmed by the client.