Lizzie Duncan
Summary
I am looking for a role that will allow me to further develop my HR skills, and to influence others through providing advice, coaching and leadership. I am committed to driving positive workplace culture and aligning HR practices with organisation strategy.
Overview
6
6
years of professional experience
Work History
People Operations Advisor
Anthony Nolan
04.2023 - 02.2025
- Advised and coached managers on a variety of employee challenges eg: probationary and general performance, sickness and flexibility working
- Completed restructure documentation
- Policy Review – updated relevant HR policies and procedures resulting from changing employment legislation
- Conducted in-person HR Induction for all new starters
- Payroll management including monthly pay-runs and redundancy
- Flexible Working Guidelines – lead meetings with managers & employees to negotiate suitable working hours/ working patterns. Supported end of trial reviews
- Return to work interviews
- Exit Interviews – re wrote the exit survey alongside the Director of People. Conducted exit Interviews and provided feedback to the manager and HRBP where appropriate.
- Supported HRBP with sensitive investigations
- Developed a number of HR related guides for managers and employees
- Ensured changes to employment contracts were implemented accurately
- Occupational Health Referrals – supported both employees & managers with the process
- Member of team that actioned whistleblower concerns
- Involved in managing FTE within plan and within budget
- Maintained divisional dashboards
- Recruitment – jointly interviewed internal and external candidates
HR Coordinator
Fletcher Building
10.2021 - 01.2023
- Completed employment contracts and variation letters
- Super User for HR system (being Workday)
- Created job requisitions
- Uploaded all contractors and new employees
- Completed resignation process for all employees
- Conducted exit interviews and discussed outcomes with managers
- Created appropriate reporting for leaders on turnover, gender & diversity, pay parity, staff engagement and staff promotions
- Advised employees on parental leave options
- Handled all manager queries eg: attendance, leave guidelines, implications of transferring roles to other countries and performance management
- Supported the roll out of mid-year and end of year performance reviews (helping employees & managers with goal setting and weighting of goals)
- Validated hierarchy and reporting lines for the staff engagement survey
- Kept abreast of updated legislation, amending internal guidelines as appropriate, understanding the impact on staff and internal communication
- Reference checking for new candidates
Patient Scheduling
Whanganui District Health Board
10.2019 - 09.2021
- Uploaded referrals after being triaged by consultants
- Booked patients in for outpatient appointments
- Handled patients queries and concerns
- Discharged patients back to general practitioners
HR Assistant
Geneva Healthcare
06.2019 - 10.2019
- Completed Employment Contracts
- Negotiated Employment Contracts
- Resignation Administration
- Evaluated and confirmed staff timetables
- Handled staff pay queries
Recruitment Administrator
Geneva Healthcare
10.2018 - 06.2019
- Updated candidate’s details on various different databases
- Phone screened health workers to confirm accuracy of data and competency
- Completed and uploaded personal biography’s for new and current clients
- Annual leave administration
- ACC referrals administration
Data Entry
Unispace
09.2018 - 10.2018
- Accurately input data into company database
- Improved the timeliness and accuracy of data entry processes from 45 to 15 minutes each round
- Able to retrieve and present required information in various formats and respond to requests for information and statistics
- Kayla Ritchie (Hays Recruitment)
Education
Bachelor of Commerce - Human Resource Management and Industrial Relations, Marketing
Victoria University of Wellington
01.2018
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Epsom Girls Grammar School
01.2014
Skills
- HR Policies/ Procedures
- Recruitment / Onboarding
- HRIS – Workday, Elements
- Data Analysis & Insights
- Employment Law
- Conflict Resolution
- Restructures /Change Management
- Performance Management
- Advising, Coaching and Influencing managers / team members
Timeline
People Operations Advisor
Anthony Nolan
04.2023 - 02.2025
HR Coordinator
Fletcher Building
10.2021 - 01.2023
Patient Scheduling
Whanganui District Health Board
10.2019 - 09.2021
HR Assistant
Geneva Healthcare
06.2019 - 10.2019
Recruitment Administrator
Geneva Healthcare
10.2018 - 06.2019
Data Entry
Unispace
09.2018 - 10.2018
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Epsom Girls Grammar School
Bachelor of Commerce - Human Resource Management and Industrial Relations, Marketing
Victoria University of Wellington
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