Lizzie Jones
Nelson,NSN
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Proven ability to enhance operational efficiency and maintain high standards of workplace safety. Skilled in cash handling and critical decision-making, fostering a cohesive team environment that consistently meets service goals.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Nelson, NSN
04.2024 - Current
- Supervised team members to ensure adherence to service standards and operational efficiency.
- Trained new employees on customer service protocols and food safety guidelines.
- Implemented procedures for maintaining cleanliness and organization in dining area and kitchen.
- Trained and mentored new employees to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Checkout Operator
New World
Levin, MWT
10.2021 - 02.2024
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new staff on checkout procedures and company policies.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Education
High School Diploma -
Horowhenua
Levin, NZCertificate - Mechanical Engineering
Nelson Marlborough Institute of Technology
Nelson, New Zealand, NZ11-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Training and mentoring
- Quality assurance
- Critical thinking
Timeline
Shift Manager
McDonald's
04.2024 - Current
Checkout Operator
New World
10.2021 - 02.2024
High School Diploma -
Horowhenua
Certificate - Mechanical Engineering
Nelson Marlborough Institute of Technology