Lèla Hina Te Arani Pitau

• Assessed potential clients' eligibility to invest into a IP.
• Coordinated scheduling for cross-department meetings and appointments.

• Scheduled client appointments for seminars via google calendar for

• Provided administrative support by preparing reports and presentations.

• Reception at Campsite
• Handled all bookings for a campsite with capacity for 1000 guests.
• Booked inbound and outbound chartered along with commercial flights for onsite staff.
• Managed daily housekeeping cleaning runs oversaw housekeepers' work daily to ensure standard is kept.
• Logged daily camp maintenance jobs and call outs into excel system.
• Ran daily reports (INX system)
• Ran daily man-day reports
• Curated admin processes and procedures for future onboarding staff.

• During my contract I operated in the complaints and triage department.
• Triaged CAT commercial and domestic insurance claims across Australia.
• Managed commercial building and contents claims
• managed Domestic/ residential building claims
• Worked alongside loss adjusters to streamline claims handling from lodgement to close.
• Managed claims in the after hours team from 5pm to 9am on three weekdays.
• Daily KPI of 7.5 hours of telephone customer service.

• Taught students at Masterton Intermediate school how to make Māori Koāuau with Umu (clay)
• Assisted in teaching multiple south Wairarapa primary School students Simple weaving with Harakeke (flax) for Matariki (Māori New year)
• Assisted with Toi Māori Wananga held at Te Pa Tukituki O Wairarapa.
• Painted Waharoa carving for Ferridge primary school