Lloyd Prosser

Customer Service:

• Ensure high standards of customer services.
• Resolve Customer Complaints and issues promptly.
• Monitor customer Feedback and Implement improvements.

Store Operations:

• Ensure the store is clean, organized and visually appealing.
• Oversee the opening and closing procedures.
• Implement safety and security protocols.

Inventory Management:

• Oversee stock levels and manage ordering of products.
• Track product movement and ensure efficient inventory control.
• Conduct regular stock audits and manage shrinkage.

Reporting and Communication:

• Report to upper management on production, inventory, and operational performance.
• Communicate with other departments to align production and companies goals.
• Maintain accurate records and reports for companies activities.

Problem-Solving:

• Address and resolve operational or customer-related issues.
• Adapt to challenges and find solutions to improve efficiency.

Financial Oversight:

• Manage the store budget and expenses.
• Prepare financial reports and analyse performance.
• Handle cash management and ensure proper cash handling procedures.

Sales and Revenue Management:

• Set sales goals and targets for the team.
• Monitor sales performance and adjust strategies and market campaigns.

Staff Management:

• Hire, train, and onboard new employees.
• Assign tasks and set performance expectations.
• Monitor Staff performance and provide feedback.
• Resolve conflicts and address employee concerns.
• Conduct regular team meetings and motivation sessions.

Leadership and Motivation:

• Provide leadership and guidance to the store team.
• Foster a positive work culture.
• Lead by example and maintain high standards of professionalism.

Safety and Compliance:

• Ensure compliance with all health, safety, and environmental regulations.
• Conduct Regular safety training and enforce safety protocols.
• Perform risk assessments and implement corrective actions to mitigate hazards.
• Ensure proper handling and disposal of hazardous materials when necessary.

Maintenance and Equipment Management:

• Oversee the maintenance and repair of companies equipment.
• Ensure machinery is operating at peak efficiency and schedule regular inspections.
• Manage inventory of tools and machinery parts for upkeep and repairs.

Logistics and Distribution Coordination

• Coordinate with shipping and logistics teams to ensure timely deliveries.
• Plan and Manage inbound and outbound shipments of goods.
• Optimize transportation and delivery processes to reduce costs and improve efficiency.

Leadership and Team Development:

• Motivating and coaching a sales-driven team.
• Leading by example in customer engagement and styling.
• Recruiting and onboarding fashion-savvy staff
• Managing team performance and morale

Customer Experience & Styling:

• Providing exceptional, personalised customer service.
• Understanding fashion trends to advise customers.
• Resolving customer issues with professionalism and tact.
• Styling and wardrobe-building for clients.

Sales and KPI Management:

• Driving sales through outfit building and suggestive selling.
• Understanding and acting on sale reports and KPIs.
• Setting and achieving daily/weekly/monthly targets.
• Organizing promotional campaigns and events.

Visual Merchandising:

• Creating visually appealing displays aligned with brand identity.
• Maintaining in-store standards and seasonal layouts.
• Monitoring product placement for traffic flow and visibility.
• Adapting displays quickly based on stock and trends.

Stock and Inventory Management:

• Managing new season launches and deliveries.
• Preventing stock loss and managing shrinkage.
• Monitoring bestsellers and slow movers
• Coordinating with buyers or head office for replenishment

Communication and Collaboration:

• Clear, confident communication with team and head office.
• Providing regular feedback to staff.
• Coordinating with visual merchandisers and area managers.
• Sharing customer and product feedback for brand improvement.

Fashion and Brand Knowledge:

• Strong understanding of fashion trends and target market
• Representing the brand image and values
• Keeping up with competitors and industry shifts.
• Styling within brand guidelines and aesthetics.

Technology and Systems

• POS (Point of Sale) systems
• Inventory management software
• Basic data entry and reporting tools