Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Testimonial
Timeline
Generic

Lloyd Shand

Tauranga,BOP

Summary

Practical and empathetic leader with extensive experience in hospitality ownership and management across cafes, bars, restaurants, and hotels. Throughout this career, the highest standards of exceptional service, team building, outstanding leadership, and legislative compliance have been consistently maintained. Now, passionate about guiding individuals to unlock their potential and find purpose in their health, career, and overall well-being.

Overview

8
8
years of professional experience

Work History

Private Consultant

Self-employed
03.2024 - Current
  • Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
  • Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
  • Facilitated group workshops for clients to promote healthy lifestyle choices and foster a sense of community.

Peer Support Volunteer

Grief Support Services WBOP
03.2023 - Current
  • Facilitated connections between peers sharing similar experiences, creating opportunities for mutual encouragement and growth.
  • Provided emotional support during crisis situations, helping peers navigate challenging circumstances and make informed decisions.
  • Contributed to the development of best practices for peer support services by sharing insights and experiences at organizational meetings.

Quantum Vis Eatery - Owner/Operator

Self-employed
11.2016 - 03.2024
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Trained and motivated a team of 20 employees to perform daily business functions.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Wellness Recovery Coach

LINC Support Services
01.2023 - 09.2023
  • Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
  • Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Trinity Wharf - Duty Manager

Sky City - Restaurant and Room Service Manager

Education

Skills

  • Health & Wellness Coaching
  • Intentional Peer Support
  • Team Supervision
  • Staff Training and Development
  • Work Planning and Organization
  • Regulatory Compliance
  • Financial Acumen
  • Software experience
  • Management: Cohesion and Team Building
  • Adaptable and Dependable - Planning and Execution
  • Time Management

Hobbies and Interests

  • Time with my young family in nature
  • Reading
  • Outdoor pursuits

References

Provided upon request

Testimonial

I highly recommend and endorse Lloyd Shand as an effective and impactful coach. Through working with Lloyd I have seen significant changes in my ability to recognise indicators of stress and can now confidently apply newly learnt skills and techniques that keep my anxiety levels in check. Lloyd has a gift for building trusting relationships and is incredibly supportive and knowledgeable. He is a patient and effective communicator who coaches with understanding and empathy. I cannot thank Lloyd enough for the personal growth I have experienced. I am so much more aware, confident and appreciative for working through challenges or stressful situations, in both my personal and professional life.


Matt Skilton, Principal

Tahatai Coast School

Timeline

Private Consultant

Self-employed
03.2024 - Current

Peer Support Volunteer

Grief Support Services WBOP
03.2023 - Current

Wellness Recovery Coach

LINC Support Services
01.2023 - 09.2023

Quantum Vis Eatery - Owner/Operator

Self-employed
11.2016 - 03.2024

Trinity Wharf - Duty Manager

Sky City - Restaurant and Room Service Manager

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