Lloydena Hekau
Summary
Dedicated and experienced professional delivering quality care for customer satisfaction with positive demeanour. Proven ability to establish and maintain excellent communication and relationships with customers. Sound working knowledge of the RTA with excellent ability to maintain relationships. Proactive in identifying customer needs and delivering effective solutions to many problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
13
13
years of professional experience
Work History
Property Manager Office Administrator/Front Desk Receptionist
Barfoot & Thompson
03.2022 - 05.2024
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary for power and water rates arrears
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Administered operations to handle needs of more than 500 tenants across 390 property units.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Helped office staff prepare reports and presentations for tribunal case.
Property Manager
Just Prestige Properties
05.2023 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Guide and support tenants with their tenancy transition.
- Process and assess potential tenants applications
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and carried out viewing of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Organize and compile documents for tribunal hearing and applications.
- Capture and maintain customer records consistently and timely manner with appropriate internal system.
- Maintain professional boundaries, show good ethical judgement.
- Ability to correctly apply policies, act according with good code of conduct, processes and practice guidelines.
Personal Assistant - Real Estate Agent
Barfoot & Thompson - Babu George
01.2022 - 06.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Reviewed market research data and changed sales plans accordingly.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Generated leads for sales and rental properties through cold calls and referrals.
Warehouse Storeperson
Rebel Sports
02.2020 - 11.2021
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
Retail Assisstant
Briscoes Groups Limited - Rebel Sport
01.2019 - 02.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly label items, and arranging according to size or colour.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Answered incoming calls and emails to provide product information, features and benefits.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Hinapoto
Store Assisstant
04.2016 - 01.2017
- Maintain a positive client based
- Skilled at working independently and collaboratively in a team environment.
- Assist with custom made designed for overseas clients
- Assist with banking and end of day cash balance
- Follow up invoice with government agencies and private sector clients.
Data Entry Coordinator
Niue Meteorological Service
01.2013 - 01.2014
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with overseas teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Record office meeting hours.
- Provide data reports through internal weather systems
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
Data Entry
DHL Express
06.2011 - 07.2012
- Created and maintained data entry logs to track data entry activities for incoming and outgoing packages
- Completed accurate and timely data entry.
- Answer Email and calls from overseas personnel.
- Coordinated drop off and pick up of packages via courier and airport personnel.
- Create and send invoices for customers.
Education
Bachelor of Arts - Law
Victoria University of Wellington
Wellington, NZReal Estate
Skills
Online Learning04.2022
NCEA Level 3 / University Entrance
Niue High School
Niue12.2012
Skills
- Tenant relations
- Property Inspections
- Scheduling and Planning
- Eviction Procedures
- Real estate knowledge
Timeline
Property Manager
Just Prestige Properties
05.2023 - 02.2024
Property Manager Office Administrator/Front Desk Receptionist
Barfoot & Thompson
03.2022 - 05.2024
Personal Assistant - Real Estate Agent
Barfoot & Thompson - Babu George
01.2022 - 06.2022
Warehouse Storeperson
Rebel Sports
02.2020 - 11.2021
Retail Assisstant
Briscoes Groups Limited - Rebel Sport
01.2019 - 02.2020
Hinapoto
Store Assisstant
04.2016 - 01.2017
Data Entry Coordinator
Niue Meteorological Service
01.2013 - 01.2014
Data Entry
DHL Express
06.2011 - 07.2012
Bachelor of Arts - Law
Victoria University of Wellington
Real Estate
Skills
NCEA Level 3 / University Entrance
Niue High School
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