Loata Talilevu
Onehunga,AUK
Summary
Concentrated Key Holder dedicated to promoting excellence in service and performance. a quick learner and enthusiastic individual with a track record of adding value to projects. helps and gets the team ready to strike a balance between the needs of the guests and the operational duties. And i am an employee that is very driven and eager to take on new tasks. strong work ethic, flexibility, and outstanding social skills. adept at picking up new abilities fast and functioning efficiently without supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Key Holder
Crackerjack
Manukau , Auckland
05.2024 - Current
- Greeted customers and provided excellent customer service.
- Maintained store appearance by stocking shelves, organizing displays, and cleaning merchandise.
- Assisted with inventory control including receiving shipments and restocking products.
- Provided product knowledge to customers on items such as features, pricing, availability and care instructions.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Collaborated with management to determine key tasks and delegate to staff members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed employees.
- Researched out-of-stock items to find additional inventory in other store locations.
Retail Worker
The Warehouse
Onehunga, Auckland
12.2011 - 05.2024
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Initiated friendly conversation with customers to determine level of assistance required.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Managed cash register operations using POS system and processed sales and returns.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
Diploma in Business Managment - Business Management
Unitec Institute of Technology
02-2017
National Certificate in Travel Level 4 - Tourism And Travel Management
International Travel College
02-2013
National Certificate Level 3 - Tourism And Travel Management
International Travel College
02-2012
High School Diploma -
One Tree Hill College
11-2011
Skills
- POS System Operation
- Loss prevention strategies
- Motivation Skills
- Cash handling proficiency
- Training and mentoring
- Task Delegation
- Inventory Monitoring
- Staff Oversight
- Cash Handling
- Front end operations
- Alarm systems
- Staff Training and Development
- Team member development
- Bank Deposits
- Safety enforcement
- Store maintenance
- Daily Reporting
- Workplace Safety
- Loss Prevention
- Customer Service
- Resource Management
- Administrative Documentation
- Sales monitoring
- Shelving
- Team building
- Active Listening
- Decision-Making
- Employee Training
- Reliability
- Written Communication
- Handling Complaints
- Driving business growth
- Teamwork and Collaboration
- Merchandise Promotion and Display
- Analytical Thinking
- New Store Setups
- Organizational Skills
- Effective Communication
- Implementing Pricing Strategies
- Task Prioritization
- Problem-Solving
Accomplishments
- Received my diploma in Business Management at Unitec Institute of Technology.
- Received multiple Health and safety recognition awards at The Warehouse.
- Received multiple Team member of the month awards.
- received Team member of the year award at The Warehouse.
- Earned a leadership role as a keyholder/supervisor at my current employment.
Certification
- Diploma in Business Management.
Languages
English
Professional
Fiji
Limited
References
References available upon request.
Timeline
Retail Sales Key Holder
Crackerjack
05.2024 - Current
Retail Worker
The Warehouse
12.2011 - 05.2024
Diploma in Business Managment - Business Management
Unitec Institute of Technology
National Certificate in Travel Level 4 - Tourism And Travel Management
International Travel College
National Certificate Level 3 - Tourism And Travel Management
International Travel College
High School Diploma -
One Tree Hill College
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