Lochlan Slater
Marlborough,Picton
Summary
I Was a dedicated shopkeeper at Four Square Picton, with a proven track record in customer service, team collaboration and working hard. currently a customer service specialist at the interislander Picton ferry terminal where I have also a proven track record in customer service, team collaboration and working hard. I have also passed my NCEA Level 1 in 2024 and my NCEA Levels 2 and 3 in 2025, alongside doing courses such as Building Academy (BCITO course) during which I earned my working at safe heights, safety on a work site and scaffolding qualifications, A Electrical Trade course (NMIT course provided by ETCO) where I learned the basics around electrical work and wiring, The defence driving course, and the Open Water dive and Advanced Dive course.
Overview
2
2
years of professional experience
7
7
Certifications
Work History
Customer Service Specialist
Interislander
, picton
11.2025 - Current
- Assisted customers with inquiries and concerns about ferry services to enhance their travel experience.
- Provided detailed information about schedules, routes, and fares.
- Resolved customer complaints efficiently and professionally.
- Collaborated with team members to enhance service delivery standards.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, and exchanges according to company policies to ensure customer satisfaction.
Shop Keeper
4 Square
Marlborough, Picton
12.2023 - 10.2025
- Managed stock levels and organized merchandise displays for customer accessibility.
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of the store environment daily.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory and reported shortages to management for timely restocking.
- Implemented promotional displays to highlight new products and seasonal items.
- Trained new staff on store policies, customer service standards, and operational procedures.
- Created price tags for items in accordance with company guidelines.
- Assisted customers in loading purchases into their vehicles.
- Provided customer service to answer inquiries about merchandise and services.
- Monitored inventory levels to ensure product availability for customers.
- Ordered new stock when needed and accepted deliveries from suppliers.
- Managed daily operations such as opening and closing procedures and cash handling.
- Greeted customers upon arrival and provided assistance with selecting products.
- Resolved customer complaints promptly and professionally.
- Advised customers on product features, benefits, warranties and returns policies.
- Maintained accurate records of sales transactions and other related activities.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Set up promotional displays throughout the store to attract customers' attention.
- Ensured compliance with all applicable laws regarding the sale of alcohol or tobacco products.
- Consulted with management regarding stock levels and ordering needs.
- Demonstrated knowledge of store products, services, pricing plans, promotions, payment options, return policies.
- Contributed to team efforts by accomplishing related tasks as needed.
- Ensured compliance with health and safety regulations in the workplace.
- Conducted regular price checks throughout the store to ensure pricing accuracy.
- Updated and maintained store signage and displays.
- Improved customer satisfaction by building relationships and resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
NCEA Level 1,2,3 -
Queen Charlotte College
Picton, NZSkills
- Customer service
- Team collaboration
- Friendly and positive
- Time management
- Problem-solving
- hard working
- Product knowledge
- Complaint resolution
Languages
English
Native/ Bilingual
Certification
restricted driver's license
Timeline
Customer Service Specialist
Interislander
11.2025 - Current
Shop Keeper
4 Square
12.2023 - 10.2025
NCEA Level 1,2,3 -
Queen Charlotte College