Logan Mercer
Summary
Dynamic technician with a proven track record at Epsnz, excelling in troubleshooting and repairs. Recognized for enhancing customer satisfaction through effective communication and timely service. Skilled in mechanical and electrical systems, while fostering team growth through training initiatives. Committed to maintaining high standards of safety and operational efficiency.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technician
Epsnz
06.2020 - Current
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Technician
Liftx Ltd
06.2010 - 06.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Dairy Farm Hand
Landcorp Farming
02.2009 - 03.2010
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
Education
High School Diploma -
Ellesmere College
Leeston, NZ10-2008
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Maintenance and repairs
- Mechanical Knowledge
- Team Training
- Electrical repair
- Equipment calibration
Accomplishments
Founding member of EPSNZ
Certification
cbip level 1
cbip level 2
ewpa level 1
Timeline
Technician
Epsnz
06.2020 - Current
Technician
Liftx Ltd
06.2010 - 06.2020
Dairy Farm Hand
Landcorp Farming
02.2009 - 03.2010
High School Diploma -
Ellesmere College