Loia Kapeteni

Pickup and drop off passengers to their destinations.

• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Educated staff on organizational mission and goals to help employees achieve success.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.

Loading Catering Meals and equipments onto high loader trucks.

Deliver and load Catering meals onto aircrafts at domestic and international airports.

• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
• Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.

Clerical duties

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Interpreting and translating for Health Professionals.