Loimata Tulia
Customer service representative
Glen Innes,AUK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Noel Leeming Sylvia Park
Mount Wellington, AUK
04.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Created and maintained detailed database to develop promotional sales.
Customer Service Cashier
McDonald's
Mount Wellington, AUK
05.2022 - 01.2023
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Security Guard
Red Badge Group
Mount Wellington, AUK
11.2021 - 02.2022
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Freight Sorter
NZ Post
East Tamaki, AUK
02.2019 - 04.2021
- Loaded and unloaded trucks.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Attached labels to finalized products before shipment.
- Verified and noted count and condition of cargo received.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
One Tree Hill College
Ellerslie, AUK 02.2014 - 07.2019
Degree in Administration - Administrative Assistance And Secretarial Science
Maunkau Institute Of Technology
Otara 05.2022 - 11.2022
Skills
Sales expertise
Complaint resolution
Report preparation
Technical Support
Money handling abilities
POS systems expert
Professional telephone demeanor
Administrative support
Service standard compliance
Stock management
Retail store support
Shipping procedures understanding
Receiving support
Account management
Timeline
Customer Service Representative
Noel Leeming Sylvia Park
04.2023 - 12.2023
Customer Service Cashier
McDonald's
05.2022 - 01.2023
Degree in Administration - Administrative Assistance And Secretarial Science
Maunkau Institute Of Technology
05.2022 - 11.2022
Security Guard
Red Badge Group
11.2021 - 02.2022
Freight Sorter
NZ Post
02.2019 - 04.2021
High School Diploma -
One Tree Hill College
02.2014 - 07.2019