Lois Njoroge

• Used time management and efficient cleaning methods to meet deadlines.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Handled equipment, chemicals, and materials properly and with caution.

• Developed new channels to keep internal teams updated, as well as communicate effectively with vendors, customers and members of media organisations.
• Created content for the company intranet and regularly posted documents, updates and clear communications pathways.
• Facilitated company-wide communication to more than 100 employees across multiple offices.
• Built communications toolkits for use by offices to effectively leverage outside partnerships and available resources.
• Wrote and edited content for operations, marketing and public relations needs.

• Determined and performed appropriate adjustments of authorized stock levels.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Checked product levels and recommended new purchases.
• Tracked production and quality control systems to proactively identify deficiencies.

• Coordinated documentation and scheduling for a 200-vehicle fleet, supporting uninterrupted nationwide freight operation
• Processed and verified high-volume transport records to ensure regulatory and client compliance
• Reduced dispatch delays by improving scheduling accuracy and inter-team communication workflows
• Maintained accurate records and tracking systems, improving documentation reliability and retrieval efficiency
• Supported cross-functional operations in a fast-paced transport environment serving multi-industry clients

• Managed high-volume front office operations, receiving and dispatching up to 50 official documents daily with accuracy and confidentiality
• Served as first point of contact for clients and partners, handling enquiries and providing policy and service information
• Coordinated communication flow by answering up to 60 daily calls, directing enquiries, and maintaining message accuracy
• Maintained professional client experience in a fast-paced corporate environment

call centre operations

• Handled nationwide inbound call traffic to head office, managing up to 200 calls per day
• Directed calls to appropriate departments and escalated urgent matters efficiently
• Logged missed calls and followed up via email to ensure continuity of client communication
• Delivered clear, consistent information to clients across diverse regions