Lola Jantke

• Answered customer inquiries over the phone and via email, through following up on emailed or web-submitted customer inquiries within standard response times.'
• Provided accurate, valid, and complete information to customers.
• Resolved customer complaints promptly and professionally and promptly responded to customer inquiries.
• Processed orders accurately and efficiently according to established procedures.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.

• Provided individual instruction to help swimmers improve their technique.
• Adjusted teaching methods according to student needs and abilities.
• Encouraged students with positive reinforcement during lessons.
• Collaborated with other instructors on lesson plans and curriculum design.
• Handled student situations using logic and mediation skills.

Extra work: Chosen by companies to represent them through social media and advertisements (photoshoots and videos).

• Developed content for social media campaigns targeting various audiences.
• Performed photography of products, people and events for marketing campaigns.