Loleta Fuimaono
Wellington,WGN
Summary
Professional with extensive experience in community compliance, administrator and customer service at Inland Revenue. Expertise in risk assessment and regulatory compliance, resulting in improved service delivery and customer education. Strong data analysis and communication skills, enhancing relationships and driving process improvements. Committed to high customer satisfaction through proactive problem-solving and efficient service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Community Compliance Officer
Inland Revenue Department
Wellington , Lower Hutt
08.2023 - 05.2025
- Delivered front-line service to customers, improving comprehension of tax obligations.
- Facilitated community interactions to provide tax education through seminars and presentations.
- Oversaw front-of-house operations across multiple locations, ensuring efficient service delivery.
- Monitored employee compliance with policies, identifying areas for improvement.
- Cultivated relationships with communities, tax professionals, and businesses.
- Executed campaigns to review customer accounts and develop resolution plans.
- Managed mobile office at MSD Porirua to enhance service reach and availability.
- Directed community engagement portfolio to strengthen partnerships.
Administrator
Inland Revenue
Wellington, Wellington
01.2023 - 05.2025
Customer Service Officer/Office Administrator
Inland Revenue
Wellington, Upper Hutt
01.2006 - 05.2023
- Processed and assessed income tax and GST returns efficiently.
- Managed high-volume workload in a fast-paced, customer-focused environment.
- Responded to customer requests via paper and online services promptly.
- Collaborated with various departments to ensure effective issue resolution.
- Provided accurate information in responses while referring inquiries as necessary.
- Directed incoming correspondence to appropriate teams for action.
- Handled customer complaints, restoring trust and resolving queries effectively.
- Delivered high-quality service to external and internal customers across all channels.
- Taking inbound calls from customers and responding to customers' diverse needs by delivering the right service.
- Provided guidance for customers to different products using different tools, channels, and platforms.
- Make good decisions based on the right mix of information, insight, experience, and judgment.
- Educate customers on digital products and services.
- Maintaining the integrity and currency of information.
Education
Level 3 & 4 - Travel And Tourism
Travel And Tourism
Weltec Wellington04-2002
Some College (No Degree) -
Hutt Valley High School
Lower HuttSkills
- Risk assessment and management
- Regulatory compliance
- Process improvement strategies
- Effective communication
- Problem solving
- Time management
- Documentation review
- Team collaboration
- Data analysis
- Customer service
- Data entry
- Customer relationship management
- Active listening
- Quality control
- Training facilitation
- Stress management
- Escalation management
- Teamwork and coordination
- Punctuality and reliability
- Customer education
- Payment processing
- Call center experience
- Verbal and written communication
- Microsoft Excel proficiency
- Relationship building
- Recordkeeping and file management
- Case management
- Community outreach
- Conflict resolution strategies
- Project management skills
- Attention to detail
Timeline
Community Compliance Officer
Inland Revenue Department
08.2023 - 05.2025
Administrator
Inland Revenue
01.2023 - 05.2025
Customer Service Officer/Office Administrator
Inland Revenue
01.2006 - 05.2023
Level 3 & 4 - Travel And Tourism
Travel And Tourism
Some College (No Degree) -
Hutt Valley High School
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