Ara Kang (Stage Name: Lolly)

- Answered phone calls and emails from clients and other organizations to schedule appointments, address questions and needs.

- Created and maintained filing systems; both electronic and paper-based, for easy access information.

- Utilised computer software to complete various administrative tasks.

- Trained newly hired employees regarding company procedures and health & safety regulations.

- Processed invoices, purchase orders, and other documents accurately and efficiently.

- Managed the reception area, greeting visitors in a professional manner.

- Maintained confidential records in accordance with company policy and legal requirements.

- Managed detailed filing systems or organizing client records.

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Maintained updated knowledge of all menu items, including food and beverages.
• Set up bar for operation, obtained cash bank and stocked the service bar.
• Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Answered customer phone calls and appropriately addressed questions and complaints.

• Motivated and engaged students, developing skills and knowledge for academic foundation.
• Provided feedback to parents regarding students' academic growth and behaviour development.
• Reinforced positive behaviour by encouraging efforts through affirmation statements and praising accomplishments.
• Organized and used various teaching techniques, maximizing individual and group learning.
• Maintained accurate records of attendance, grades, and other relevant data related to student performance.
• Collaborated with teachers and teacher aids to develop individualized educational plans for each student, ensuring optimal progress.
• Taught core subjects of math, literature, and science.
• Offered supplemental and individualized instruction for at-risk and struggling students.

• Taught lessons to educate students, following standard professional practices.
• Delivered engaging lesson plans, inspiring young learners to explore topics outside of classtime.
• Identified student needs and collaborated with staff members to assess and solve challenges.
• Organized and used variety of teaching techniques, maximising individual and group learning.
• Presented lesson content with varied strategies to keep students interested and drive home key points.
• Managed student behaviour issues to optimize classroom learning environment.
• Developed and maintained classroom environment conductive to learning and appropriate for social and emotional development of students.
• Promoted critical thinking to help students develop problem-solving skills
• Attended and participated in professional development activities and conferences to enhance skill and job knowledge.
• Used varied tools to perform both formative and summative assessments.
• Assigned work, correcting and marking projects and tests completed by students.
• Participated in training courses and professional development opportunities to improve teaching skills.

• Assisted and worked with approx. 50 South Korean students (aged 8 to 17 years) during holiday camp (located in Te Aroha, NZ) for four weeks.
• Worked with five classes (students grouped according to age) each day, taking 50 minutes for each class.
• Planned and delivered lessons on English grammar, reading and writing in English, and on cultural differences between New Zealand and South Korea.
• Conducted challenging yet fun and creative activities that were relevant to the students' cultures and backgrounds.

• Welcomed customers and answered questions regarding menu items and preparation methods.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Gained experience in merchandising and stocking shelves for retail products.
• Carried cleaning duties throughout the store when necessary.
• Demonstrated strong organization skills when stocking inventory or prepping ingredients for drinks.
• Completed daily store opening and closing tasks.
• Developed excellent customer service skills, including providing advice on product selection to customers.
• Operated cash registers and handled cash and card transactions.
• Built strong relationships with regulars and new customers by providing friendly, personalised service.
• Prepared and served coffee, espresso drinks, teas, and smoothies.
• Collaborated with team members to ensure a positive customer experience from start to finish.

• Supervised and instructed international students from South Korea aged 12 to 15.
• Worked as an interpreter and helped with communication between staff and students (translating English-Korean).
• Taught students English grammar and introduced them to NZ culture, as well as preparing student activities and games.

• Welcomed customers and answered questions regarding menu items and preparation methods.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
• Maintained an efficient workflow by restocking supplies as needed throughout the day.
• Presented and explained drink menu, answering questions to educate customers.
• Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
• Provided exceptional customer service by anticipating customer needs before they arise.
• Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
• Prepared teas, hot chocolate, and other non-coffee drinks for customers.
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
• Answered customer phone calls and appropriately addressed questions and complaints.
• Observed proper food handling procedures and upheld company policies and procedures.
• Warmed and served baked goods and pastry items to customers.
• Adhered to all health codes while preparing specialty beverages according to company specifications.
• Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures.
• Replenished supplies to maintain adequate stock levels.
• Ensured compliance with local health codes during daily operations within the cafe environment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Resolved customer complaints quickly with empathy and understanding.
• Updated price tags on items as dictated by store policies.
• Provided support with inventory control processes, such as cycle counting and restocking shelves.
• Utilized problem solving techniques when faced with challenging situations.
• Processed returns and exchanges in accordance with company policies.
• Cleaned shelves, counters, and tables.
• Arranged and display clothes to promote sales.
• Helped customers try on and fit clothes

• Welcomed customers and answered questions regarding menu items and preparation methods.
• Presented and explained drink menu, answering questions to educate customers.
• Operated cash registers and handled cash and card transactions.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
• Prepared teas, hot chocolate, and other non-coffee drinks for customers.
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
• Answered customer phone calls and appropriately addressed questions and complaints.
• Memorized or referenced readily accessible information to relay to customers.
• Sold and served baked goods and miscellaneous food items, increasing company revenue.
• Trained new baristas on company processes and product preparation.
• Warmed and served baked goods and pastry items to customers.
• Built strong relationships with regulars and new customers by providing friendly, personalized service.
• Cleaned and sanitized work areas, utensils, and equipment
• Cooked food according to recipes set by establishment.
• Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
• Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
• Washed and sanitized hands throughout shift, promoting food safety and health requirements.
• Prepared large quantities of food items according to recipes or specific customer orders.
• Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
• Stored and rotated food products properly, maintaining freshness.
• Followed recipes set by establishment to meet nutritional requirements.
• Adjusted food preparation techniques to accommodate for changing dietary needs.
• Developed creative garnishes and presentations to enhance customer experiences.

• Assisted patients with activities of daily living such as bathing, dressing and grooming.
• Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
• Maintained a clean environment for patients by following proper infection control protocols.
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
• Provided emotional support to residents and patients during difficult times.
• Developed meaningful relationships with patients, understanding their personal stories and daily routines.
• Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
• Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
• Served patients regular balanced meals for breakfast, lunch and dinner.
• Observed physical and mental condition, intake and output and exercise to monitor client condition.
• Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
• Massaged patients or applied preparations or treatments to body.
• Evaluated client's needs to plan for continuing services.