Lolo Filiai
Manurewa,Auckland
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with a strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
6
6
years of professional experience
Work History
Shift Manager
Pizza Hut
09.2022 - 08.2024
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Volunteer
School Club
01.2019 - 01.2021
- Assisted with special events or programs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
High School Diploma -
Manurewa High School
12.2023
Skills
- Boundary Setting
- Educational Activities
- Good Decision Making
- Behaviour Modeling
- Time Management
- Praise and Encouragement
- Dependable and Responsible
- Grocery Shopping
Timeline
Shift Manager
Pizza Hut
09.2022 - 08.2024
Volunteer
School Club
01.2019 - 01.2021
High School Diploma -
Manurewa High School
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