Summary
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Lolongo Tuitavuki

Auckland,AUK

Summary

Dependable and trustworthy individual with proven customer service skills. Adaptable in fast-paced environments, effectively handling customer inquiries and complaints. Committed to maintaining high workplace standards and delivering quality service.

Work History

Barista

Royal Oak Bowling Club
Auckland
09.2024 - 09.2024
  • Prepared coffee and beverages, served customers, handled payments, and maintained clean workspace to ensure high customer satisfaction.
  • Prepared and presented espresso beverages to customers.
  • Adapted customer service techniques to meet diverse customer preferences and enhance overall experience.
  • Resolved customer complaints during interactions, ensuring prompt and effective service.
  • Exhibited customer service knowledge for efficient delivery interactions.
  • The role helped me develop strong customer service, time management, and teamwork skills in a fast-paced environment.
  • Developed communication skills to enhance productivity in the workplace.

Volunteer

Bunnings
Manukau
07.2024 - 07.2024
  • Assisted customers, restocked shelves, organized store, and followed safety procedures to maintain a welcoming shopping environment.
  • The experience helped me develop customer service, communication, and teamwork skills.
  • Developed social and communication skills in fast-paced retail setting, enhancing ability to connect with diverse customers.
  • Applied customer service techniques to adapt to various customer behavioral styles, improving overall interaction quality.
  • Demonstrated service knowledge to improve the quality of customer interactions.
  • Responded quickly and respectfully to customers' complaints.

Education

NCEA Level 3 -

Auckland Seventh-Day Adventist High School
Auckland, NZ
12-2024

NCEA Level 2 -

Auckland Seventh-Day Adventist High School
Auckland, NZ
12-2023

NCEA Level 1 -

Auckland Seventh-Day Adventist High School
12-2022

Skills

  • Barista Techniques
  • Product Knowledge
  • Order Management
  • Fast-paced Service
  • Client relations
  • Customer Engagement
  • Client support
  • Schedule coordination
  • Deadline management
  • Multitasking
  • Flexible approach
  • Collaborative projects
  • Verbal communication

Hobbies and Interests

  • Volunteering – Youth programmes & Church Programmes
  • Sports – Indoor Netball, Tag, Volleyball & Basketball
  • Manager - ASDAH Senior Netball Team 2024
  • Family Catering (Family Business)
  • Staying active – Gym & Sports
  • Family Oriented

References

  • Siulolo Kaho, School Dean, +64 22 492 6425, siulolokaho@hotmail.com
  • Chulan Mar, Careers Advisor, +64 22 532 5272, chulan@asdah.school.nz

Timeline

Barista

Royal Oak Bowling Club
09.2024 - 09.2024

Volunteer

Bunnings
07.2024 - 07.2024

NCEA Level 3 -

Auckland Seventh-Day Adventist High School

NCEA Level 2 -

Auckland Seventh-Day Adventist High School

NCEA Level 1 -

Auckland Seventh-Day Adventist High School

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Lolongo Tuitavuki