Summary
Overview
Work History
Education
Skills
Timeline
Barista

London Clark

Tauranga,BOP

Summary

Efficient communicator, adept at delivering exceptional customer service and training teams at McDonald's. Mastered cash handling and hospitality service, enhancing customer satisfaction and compliance with health standards. Excelled in high-pressure environments, significantly improving service delivery through effective time management and adaptivity. Dedicated and responsible individual with a proven track record of delivering excellent customer service.

Overview

4
4
years of professional experience

Work History

Barista

Kitchen Shores
02.2025 - Current
  • Maintained high standards of service to meet customer expectations.
  • Managed cash and card transactions efficiently.
  • Managed high-pressure environments with composure.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Received and accurately processed customer payment

Customer Service Representative

McDonald’s
12.2021 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Experience in face to face customer service

Education

Level 4 Aviation - Aviation

New Zealand School of Tourism
Wellington, WGN
06.2024

Level 3 NCEA -

Sacred Heart
Wellington
01.2024

Skills

    Efficient customer service

    Communication skills

    Time management

    Cash handling

    Hospitality service

Timeline

Barista

Kitchen Shores
02.2025 - Current

Customer Service Representative

McDonald’s
12.2021 - 01.2025

Level 4 Aviation - Aviation

New Zealand School of Tourism

Level 3 NCEA -

Sacred Heart
London Clark