Long Do
Hillsborough,New Zealand
Summary
I am a dedicated and experienced hospitality professional with a degree in International Hospitality Management. Over the years, I have developed strong skills in customer service, operations, and team leadership through my roles as a F&B attendant, receptionist and night auditor as well as being able to work alone as an acting night manager. My experiences have given me the ability to efficiently manage guest services, oversee front desk operations, and ensure smooth night hotel operations. I am now eager to take on new challenges where I can utilise my skills, grow professionally within the industry, and contribute to the continued success of a dynamic organisation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Novotel And Ibis Auckland Ellerslie
09.2024 - Current
- Performed balance procedures for hotel accounts and resolved discrepancies using reports from POS terminals and websites such as Windcave.
- Compiled daily reports on hotel activity, such as room occupancy, revenue totals, and saving them digitally.
- Ran end-of-day computer functions and closed out reports, submitting details to the senior management for review.
- Maintained a secure environment for the protection of guests' property and assets by conducting security walks and checking CCTV footage.
- Charging VCC.
- Assisted guests with late check-in, providing information on various services within the hotel.
- Able to work independently as the acting Night Manager.
Guest Service Agent
Novotel And Ibis Auckland
Lynfield
11.2023 - 08.2024
- Welcoming guests and encouraging membership sign-ups.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided directions to various locations within the city as requested by guests.
- Provided information regarding room availability and rates to potential customers.
- Proficient in Opera Cloud.
Food & Beverage Attendant
Novotel And IBIS Auckland
Ellerslie
07.2023 - 11.2023
- Collaborated with the kitchen team to bus and set tables, and prepare the buffet for the morning team.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Took customer orders accurately and provided menu recommendations when requested.
- Provided exceptional service that reflected restaurant standards and core values.
Front of House Employee
KFC (Lynfield)
, Auckland
05.2021 - 05.2023
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed rubbish and dirty plates to provide a clean, welcoming dining environment.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Food & Beverage Attendant
Hilton
Auckland
12.2019 - 05.2020
- Took customer orders accurately and provided menu recommendations when requested.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Prepared and served drinks and food items according to company standards.
- Participated in ongoing training to enhance job skills and knowledge.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Education
Bachelor of International Hospitality Management - Guest Experience, Hospitality Management, Service Experience Management, Human Resources Management
Auckland University of Technology
12.2023
Skills
Punctuality
Communication skills
Fast learner
adapted to work under pressure
Efficient in both English and Vietnamese
Able to deescalate and resolve guests complains
Certification
- LCQ certified
- First aid training
- Manager certificate -in process
References
- Pam De Silva, ACG Accommodation manager, 027 257 6353
- Justin Do, Operation Manager, Sudima, Auckland, 021 729 784
- Manoj Asrani, Night Manager, 02040174519
Timeline
Night Auditor
Novotel And Ibis Auckland Ellerslie
09.2024 - Current
Guest Service Agent
Novotel And Ibis Auckland
11.2023 - 08.2024
Food & Beverage Attendant
Novotel And IBIS Auckland
07.2023 - 11.2023
Front of House Employee
KFC (Lynfield)
05.2021 - 05.2023
Food & Beverage Attendant
Hilton
12.2019 - 05.2020
Bachelor of International Hospitality Management - Guest Experience, Hospitality Management, Service Experience Management, Human Resources Management
Auckland University of Technology
Similar Profiles
Angeline MaseAngeline Mase
Duty Manager at Novotel & Ibis Auckland EllerslieDuty Manager at Novotel & Ibis Auckland Ellerslie
Ayele Tania AdjeteAyele Tania Adjete
Sales Manager Multi Hôtels at Accor Hôtels - Novotel Suites**** ibis Styles *** ibis** Ibis Budget*Sales Manager Multi Hôtels at Accor Hôtels - Novotel Suites**** ibis Styles *** ibis** Ibis Budget*
Tone LopatiTone Lopati
Security Guard at Auckland Thoroughbred Racing (Ellerslie Event Centre)Security Guard at Auckland Thoroughbred Racing (Ellerslie Event Centre)