Long Nguyen Dinh

InterContinental Hotel Wellington is professional, and customer-focused, reflecting its reputation as a luxury five-star hotel. Employees operate in a high-standard hospitality setting, delivering exceptional service to a diverse clientele, including business travellers, tourists, and high-profile guests.

• Greeted and seated guests to provide a friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Performed basic maintenance in an espresso machine with over 100 coffee beverages daily, resulting in high customer satisfaction and repeat days.
• Delivered and performed top quality classic and innovative cocktails at top tier bar.
• Assessed the needs and presence of customers and made beverage recommendations accordingly.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness including checking stock, and making pre-batch cocktails for each shift.
• Trained and empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Led a high-performing call team, optimizing customer interactions, streamlining workflows, and fostering a collaborative, results-driven environment.

A dynamic Vietnamese restaurant specializing in authentic cuisine, serving office workers and students during bustling lunch hours and hosting group gatherings for dinner. Focused on delivering fast, high-quality service in a lively and welcoming atmosphere.

• Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
• Supported revenue growth by identifying upselling opportunities within the front-of-house team.
• Provided information and recommended guests with suitable dishes according to their preferences.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

A fast-paced, team-oriented environment, specializing in diverse Asian cuisine and sushi. Provided efficient service to a wide customer base, including office professionals, families, and gatherings, while managing dine-in, takeout, and delivery orders in a high-energy setting.

• Greeted and seated guests to provide friendly and welcoming experience.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.