Long Shi
10 Arun Crescent,Wellington
Summary
I am a passionate and experienced cabin crew member who thrives on supporting others to succeed. With years of experience leading teams onboard and contributing to cross-functional projects, I am committed to upholding safety, service, and training excellence. I take pride in coaching, sharing knowledge, and fostering a positive learning environment. This Trainer Checker opportunity is a natural next step for me to make a meaningful contribution to the development of our crew and the success of our operation.
Overview
9
9
years of professional experience
Work History
Inflight Service Manager - Short Haul
Air New Zealand
01.2023 - Current
- Led cabin crew teams, ensuring exceptional service delivery and operational excellence on each flight.
- Managed inflight safety and service standards, maintaining compliance with airline protocols and regulations.
- Acted as the key point of contact between cabin crew and the flight deck, ensuring smooth communication and coordination during flights.
- Resolved passenger issues efficiently, maintaining high levels of customer satisfaction in dynamic, high-pressure situations.
- Provided leadership and mentoring to cabin crew, fostering a positive, engaged team culture focused on safety and performance.
Subject Matter Expert - Crew Squad
Air New Zealand
04.2024 - 07.2025
- Collaborated with key stakeholders across Operational Safety, Group Security, and Training teams to ensure clarity, consistency, and compliance in crew reporting processes.
- Supported regulatory alignment by working closely with Privacy and Legal teams, particularly regarding sensitive medical report handling.
- Contributed to crew experience and compliance by developing a simplified offline Sector Reporting system, currently in the testing phase.
- Recommended practical procedural enhancements to leadership, helping improve efficiency and alignment with operational standards.
- Maintained a strong focus on time management and accountability, delivering high-quality project outcomes alongside flying responsibilities.
Business Analysts (IT) - Intern
Department of Corrections
11.2021 - 04.2022
- Set up a new training environment to support staff in adapting to the updated medical protocols.
- Conducted surveys with medical staff, gathering insights and recommendations to inform system design and ensure user-centered solutions.
Flight Attendant - Short Haul / Mid Haul
Air New Zealand
02.2017 - 12.2020
- Provided exceptional in-flight service, ensuring passenger comfort and safety in accordance with airline standards.
- Worked closely with the cabin crew to handle passenger issues, emergency procedures, and service excellence.
Customer Service Agent
Air New Zealand
02.2016 - 02.2017
- Ensured safe and efficient ground operations, coordinating with flight and cabin crews for seamless flight turnarounds.
- Delivered high-level customer service, assisting passengers with check-in, boarding, and baggage handling, and Koru Lounge experience.
Education
Bachelor of Science - Information Science
Massey University
07-2025
Certificate Level 4 - Flight Attendant Training
Air New Zealand
10-2017
Certificate Level 3 - Aviation
NZQA
10-2016
Diploma Level 5 - Visual Arts
Whitireia New Zealand
11-2012
GD in Aviation Management
Massey University
WellingtonSkills
- Stakeholder Engagement
- Leadership and team management
- Process Improvement and Problem Solving
- Workload prioritization
- Analytical thinking
- Operational and safety compliance
- Customer Service Excellence
- Project Planning
References
References available upon request.
Timeline
Subject Matter Expert - Crew Squad
Air New Zealand
04.2024 - 07.2025
Inflight Service Manager - Short Haul
Air New Zealand
01.2023 - Current
Business Analysts (IT) - Intern
Department of Corrections
11.2021 - 04.2022
Flight Attendant - Short Haul / Mid Haul
Air New Zealand
02.2017 - 12.2020
Customer Service Agent
Air New Zealand
02.2016 - 02.2017
Bachelor of Science - Information Science
Massey University
Certificate Level 4 - Flight Attendant Training
Air New Zealand
Certificate Level 3 - Aviation
NZQA
Diploma Level 5 - Visual Arts
Whitireia New Zealand
GD in Aviation Management
Massey University
Similar Profiles
Lauren Lock-ReadLauren Lock-Read
Cabin Crew at Air New ZealandCabin Crew at Air New Zealand
George William Peter UpstonGeorge William Peter Upston
Load Master/Ramp Agent at Air New ZealandLoad Master/Ramp Agent at Air New Zealand
Gracia LockGracia Lock
Account Manager - Agency Sales at Air New ZealandAccount Manager - Agency Sales at Air New Zealand
Sophie NealeSophie Neale
Crew Control at Air New ZealandCrew Control at Air New Zealand
ASSAD MASOODASSAD MASOOD
ASSISTAN PRODUCTION MANAGER at CINEASIAFILMSASSISTAN PRODUCTION MANAGER at CINEASIAFILMS