Lonise Penitito-Leota
Miramar,Wellington
Summary
Dynamic professional with extensive experience in customer service at Burger King, excelling in conflict resolution and guest relations. Proven ability to prioritize tasks and maintain high standards of cleanliness and food safety. Committed to enhancing customer satisfaction through attentive service and effective classroom management as a Teacher's Assistant.
Overview
12
12
years of professional experience
Work History
GUEST SERVICES/HOUSEKEEPING
ST THERESE ACCOMMODATION
SAMOA, LEAUVA'A
09.2024 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Performed basic cleaning each day, such as cleaning and dusting surfaces, and disposing of garbage.
- General housekeeping, changing bed linens when guests have checked out.
- Respond to the guest's request for more towels, linen, and other general requests.
- Ensuring condiments are fully stocked each day for returning and new guests.
- Providing a high standard of clean rooms on a daily basis.
TEACHER'S ASSISTANT
SAGATA ANA AOGA AMATA
NEWTOWN, WELLINGTON
07.2013 - 12.2015
- Assisted lead teacher with lesson planning and classroom management tasks.
- Supported students during activities to encourage participation and engagement.
- Supervised children and participated with children in activities.
- Assist with day-to-day tasks and food preparation for children.
- Ensuring children's play equipment and area are kept in a tidy state, in line with Ministry of Education health standards.
- Working alongside registered early childhood teachers in teaching children from ages 6 months to 2 years and 3 years to 5 years.
CUSTOMER SERVICE
BURGER KING
LAMPTON QUAY, WELLINGTON
02.2013 - 05.2013
- Greeted guests and provided friendly customer service.
- Provided customer service support to staff and patrons.
- Operated cash registers and provided customer service.
- Provided customer service to ensure customer satisfaction with fast food orders.
- Provided exceptional customer service at all times.
- Preparing food items as ordered by customers in a fast-paced environment.
- Maintain a clean and organized kitchen, and execute Food Safety and Quality
Education
Some College (No Degree) -
AVELE COLLEGE
SAMOASkills
- Customer service
- Task prioritization
- Conflict resolution
- Classroom management
- Food safety
- Guest relations
- Time management
- Cultural awareness
Languages
Samoan
Native/ Bilingual
Affiliations
- Church
- Volleyball
- Family
- Outdoor adventures
References
References available upon request.
Timeline
GUEST SERVICES/HOUSEKEEPING
ST THERESE ACCOMMODATION
09.2024 - 05.2025
TEACHER'S ASSISTANT
SAGATA ANA AOGA AMATA
07.2013 - 12.2015
CUSTOMER SERVICE
BURGER KING
02.2013 - 05.2013
Some College (No Degree) -
AVELE COLLEGE
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