Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Lonise Penitito-Leota

Miramar,Wellington

Summary

Dynamic professional with extensive experience in customer service at Burger King, excelling in conflict resolution and guest relations. Proven ability to prioritize tasks and maintain high standards of cleanliness and food safety. Committed to enhancing customer satisfaction through attentive service and effective classroom management as a Teacher's Assistant.

Overview

12
12
years of professional experience

Work History

GUEST SERVICES/HOUSEKEEPING

ST THERESE ACCOMMODATION
SAMOA, LEAUVA'A
09.2024 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Performed basic cleaning each day, such as cleaning and dusting surfaces, and disposing of garbage.
  • General housekeeping, changing bed linens when guests have checked out.
  • Respond to the guest's request for more towels, linen, and other general requests.
  • Ensuring condiments are fully stocked each day for returning and new guests.
  • Providing a high standard of clean rooms on a daily basis.

TEACHER'S ASSISTANT

SAGATA ANA AOGA AMATA
NEWTOWN, WELLINGTON
07.2013 - 12.2015
  • Assisted lead teacher with lesson planning and classroom management tasks.
  • Supported students during activities to encourage participation and engagement.
  • Supervised children and participated with children in activities.
  • Assist with day-to-day tasks and food preparation for children.
  • Ensuring children's play equipment and area are kept in a tidy state, in line with Ministry of Education health standards.
  • Working alongside registered early childhood teachers in teaching children from ages 6 months to 2 years and 3 years to 5 years.

CUSTOMER SERVICE

BURGER KING
LAMPTON QUAY, WELLINGTON
02.2013 - 05.2013
  • Greeted guests and provided friendly customer service.
  • Provided customer service support to staff and patrons.
  • Operated cash registers and provided customer service.
  • Provided customer service to ensure customer satisfaction with fast food orders.
  • Provided exceptional customer service at all times.
  • Preparing food items as ordered by customers in a fast-paced environment.
  • Maintain a clean and organized kitchen, and execute Food Safety and Quality

Education

Some College (No Degree) -

AVELE COLLEGE
SAMOA

Skills

  • Customer service
  • Task prioritization
  • Conflict resolution
  • Classroom management
  • Food safety
  • Guest relations
  • Time management
  • Cultural awareness

Languages

Samoan
Native/ Bilingual

Affiliations

  • Church
  • Volleyball
  • Family
  • Outdoor adventures

References

References available upon request.

Timeline

GUEST SERVICES/HOUSEKEEPING

ST THERESE ACCOMMODATION
09.2024 - 05.2025

TEACHER'S ASSISTANT

SAGATA ANA AOGA AMATA
07.2013 - 12.2015

CUSTOMER SERVICE

BURGER KING
02.2013 - 05.2013

Some College (No Degree) -

AVELE COLLEGE

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Lonise Penitito-Leota