Loraina Rokotuvuni Nabolaniwaqa Delana

• First point of contact and responsible for guiding quality prospects through the sales channel
• Scheduled phone consultations, managed lead flow to ensure customer satisfaction, and prepared presentations and live handovers for solar sales specialists
• Achieve 100% of my sales target on a fortnightly and monthly basis.
• Boosted sales performance by consistently meeting and exceeding established sales goals.
• Managed all business referrals within the required quality call standards and timelines, ensuring compliance with statutory regulations and company policy
• Approached all my tasks with a positive attitude, focused on getting the job done and providing the best customer service experience to clients
• Mentored new Solar Ambassadors through comprehensive training sessions on industry knowledge and best practices.
• Ensured customer satisfaction post-installation by conducting follow-ups addressing any questions or concerns.
• Established strong relationships with local businesses and organizations, promoting the adoption of solar technology.
• Increased solar installations by conducting effective community outreach and education programs.
• Enhanced customer satisfaction with personalized solar consultations tailored to individual needs.
• Produced quotes, proposals and contracts as part of sales process.
• Worked out in field 3 days per week, focused on going door-to-door to meet potential customers.

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• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Managed the 4 major programs of the department including 4 trainers and 50 students on a daily basis.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Reduced overhead costs through careful budget management and resource allocation.
• Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
• Streamlined invoice processing, reducing average payment turnaround time.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Gathered training needs through industry visits
• Ensured that the delivery of trainings adhered to ISO procedures.
• Collated students' feedback reports post-training.
• Used the Banner system for enrolment and student logistics
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Case management.
• Liaised with the Finance Department for student and fees details.
• Organized training and trainers’ logistics.
• Managed certificate requisition for the department.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Ensured that patients' meals were served promptly.
• Attended to more that 30 patients per day.
• Maintained the cleanliness and upkeep of the wards.
• Assisted nurses with patient transfers and informed patients of their appointments.

• Conducted engaging product demonstrations that showcased unique features and benefits, driving higher sales conversion rates.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Supported store management in maintaining a clean, organized, and welcoming environment for shoppers.
• Informed customers about ongoing promotions or special offers, maximizing opportunities for upselling additional products or services.
• Provided exceptional after-sales support by addressing any concerns promptly and efficiently resolving issues that arose post purchase.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Vetted applications to ensure all requirements were met before processing payments.
• Managed approximately 50 customer queries per day.
• Handled customer complaints and ensured compliance with policies during the application process
• Created new accounts for employers and employees.
• Issued FNPF member cards.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Identified and resolved discrepancies and errors in customer accounts.

• Uploaded contract rates for tourist services into the system.
• Maintained the ATS Pacific website for marketing purposes.
• Assisted tour desks with sales.
• Compiled reports on familiarization findings.
• Created weekly newsletters for international partners.
• Generated weekly and monthly sales forecast reports for management meetings.
• Corrected data inconsistencies to enhance quality for departmental use.
• Implemented automated backup procedures to mitigate against potential loss or corruption of vital information through human error or technical failure.
• Established rigorous protocols for safeguarding sensitive information, effectively reducing the risk of security breaches or unauthorized access to critical databases.
• Enhanced data quality by implementing standardized processes and best practices for data collection and entry.
• Reduced errors in data processing tasks by introducing validation checks and monitoring procedures.
• Managed relationships with external vendors to ensure the timely delivery of high-quality data services, contributing to an overall reduction in operational costs.

• Assisted customers with account queries via email, phone, and in-person interactions.
• Managed approximately 50 incoming calls, emails and faxes per day from customers.
• Updated postpaid customers on their account status,
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Took ownership of customers issues to follow problems through to resolution.
• Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Streamlined customer support processes for improved call handling times and resolutions.
• Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
• Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Streamlined day-to-day operations through continuous improvement initiatives aimed at enhancing workflow processes and resource allocation.
• Liaised with approximately 30 staff on a daily basis.
• Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
• Managed incoming and outgoing mail, ensuring timely delivery and proper distribution.
• Supported office staff in meeting preparation, setting up equipment, and distributing materials as needed.
• Generated company invoicing and staff payroll.