Summary
Overview
Work History
Education
Skills
References
Timeline
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Loraine Taulagi

Glen Eden,AUK

Summary

I am highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Seeking an exciting opportunity to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Xero Limited
Parnell, Auckland
11.2021 - 02.2025
  • Assisted customers with inquiries about accounting software features and functionalities.
  • Guided clients on best practices for using Xero's online accounting tools.
  • Trained new representatives on customer service protocols and software navigation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Business Support Coordinator

Xero Limited
Parnell, Auckland
08.2023 - 08.2024
  • Coordinated communication between departments to streamline project workflows.
  • Assisted in scheduling meetings and managing calendars for team members.
  • Supported administrative tasks, including data entry and document preparation.
  • Organised resources and materials for team training sessions, workshops and off-sites.
  • Provided administrative support to the executive team.

Call Center Representative

Telnet
Onehunga, Auckland
01.2019 - 07.2021
  • Managed inbound customer calls and addressed inquiries effectively.
  • Documented customer interactions in the CRM system accurately.
  • Trained new representatives on company policies and procedures.

Retail Worker

Brand Outlet
NZ, NZ
02.2017 - 02.2019
  • Collaborated closely with team members to achieve project objectives by setting up store within a time frame weekly in different locations.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Stocked shelves and replenished inventory to meet customer demand effectively.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Education

Bachelor of Business - Accounting And Management

Auckland University of Technology
Auckland, NZ
07-2021

Skills

  • Project coordination
  • Administrative support
  • Conflict resolution
  • Cultural awareness
  • Effective communication
  • Problem solving
  • Computer proficiency
  • Adaptive team player

References

References available upon request.

Timeline

Business Support Coordinator

Xero Limited
08.2023 - 08.2024

Customer Service Representative

Xero Limited
11.2021 - 02.2025

Call Center Representative

Telnet
01.2019 - 07.2021

Retail Worker

Brand Outlet
02.2017 - 02.2019

Bachelor of Business - Accounting And Management

Auckland University of Technology

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Loraine Taulagi