Lorrell Faafou Tupua
Papakura,Papakura
Summary
Friendly customer service & Grocery Assistant experienced working in diverse retail and supermarkets environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at grocery assistant position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Packing Assistant
Griffins Foods
08.2023 - Current
- Assisted in maintaining a clean work environment for better productivity and safety.
- Reduced product damage rates by closely following packing guidelines and procedures.
- Complied with safety, health, and environmental regulations as prescribed by law
- packing & picking biscuits
- palletising boxes on the pallet
- maintaining the area clean
- operating the machine
- stacking boxes
Grocery Assistant
Crackerjack
04.2023 - 07.2023
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Checked aisles for spills to complete quick clean-up.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- maintain area clean
- greeting customers and assisting them
- assist customers in locating items within in store
- Checked for outdated and overripe grocery items and removed from inventory.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared orders for customers without delay to deliver excellent service.
Grocery Stocker
Aldi Supermarket
10.2022 - 01.2023
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Grocery Assistant
Coles Supermarket
05.2022 - 10.2022
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- Assisted customers in locating items within the store, streamlining their shopping experience.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Provided support to cashiers during peak hours, reducing wait times and improving overall customer experience.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Stocked fruits and vegetables and removed old or poor quality products.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Customer Service
Red Rooster
02.2022 - 04.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Cash handling
- Taking orders thru drive thru & inside restaurant
- keeping the areas clean
- greeting customers
Education
No Degree -
Copperfield College
Melbourne AustraliaSkills
- Product Packaging
- Food Safety Regulations
- Safety Protocols
- Reading Comprehension
- Lifting and sorting
- Critical Thinking
- Team Collaboration
- Order picking and processing
Timeline
Packing Assistant
Griffins Foods
08.2023 - Current
Grocery Assistant
Crackerjack
04.2023 - 07.2023
Grocery Stocker
Aldi Supermarket
10.2022 - 01.2023
Grocery Assistant
Coles Supermarket
05.2022 - 10.2022
Customer Service
Red Rooster
02.2022 - 04.2022
No Degree -
Copperfield College
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