Dynamic advocate with a proven track record at Te Rau Awhina, excelling in case management and risk mitigation. Successfully established the Matamata outreach office, fostering community relationships and securing funding. Adept at leading teams and committed to diversity, ensuring effective client support and innovative solutions in challenging environments.
Overview
7
7
years of professional experience
Work History
Wahine Advocate, Outreach Office Manager, ISR Rep
Te Rau Awhina - Tokoroa and Districts Women's Supp
05.2019 - Current
Development and implementation of client plans to provide support for housing, employment, parenting, budgeting, food security, safety from family violence and a range of other needs
Advocating for clients with WINZ, Oranga Tamariki as well as other government and non-government agencies
Developing strong relationships and referral protocols with social service and government agencies.
Developing and implementing client intake, assessment tools and processes
Implementation and maintenance of protocols, processes, and systems
Development of professional practice to enable full and effective delivery of client services to meet KPI’s and business plan requirements and to ensure effective and efficient delivery of case work.
Maintained up to date knowledge of best practice
Coaching and mentoring to staff around practice issues
Developed and maintained relationships with stakeholders
Key Achievements
Setting up, opening and running of Matamata outreach office.
Establishing strong links in the Matamata community and referral processes with key agencies.
Applied for funding through MSD capability grant and was successful.
Identified by National office as having high standards of best practise as an outcome of our audit.
Advocate
St Vincent De Paul
10.2018 - 05.2019
Represented St Vincent De Paul on the interagency board for the homeless shelter working group with local government.
Developing innovative fundraising events and managing relationships with sponsors.
Development and implementation of client plans to provide support for housing, employment, parenting, budgeting, food security, safety from family violence and a range of other needs.
Advocating for clients with WINZ, Oranga Tamariki as well as other government and non-government agencies.
Developing strong relationships and referral protocols with social service and government agencies.
Developing and implementing client intake, assessment tools and processes.
Volunteer and Governance Board Member
St Vincent De Paul
01.2018 - 10.2018
Contributing to strategic and financial planning
Administration tasks
Client support
Education
Certificate (Level 4) - Small Business Management
Southern Institute of Technology
Invercargill, NZ
12-2011
Skills
Proficient in Record Base and competent user of Microsoft office, zero and smart payroll
Internal file auditing to meet compliance requirements
Pragmatic problem solving and solution focus
Experienced in working in environments with diverse clients
Leading a team to achieve agreed outcomes for clients and staff
In depth knowledge of family violence
Experience in case management and achieving outcomes for clients and the organization
Risk mitigation – assessing risks and applying safety strategies to mitigate these
Timeline
Wahine Advocate, Outreach Office Manager, ISR Rep
Te Rau Awhina - Tokoroa and Districts Women's Supp