Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Loren Young

Auckland

Summary

Dynamic professional with extensive experience as an Emergency Medical Dispatcher at Hato Hone St John, excelling in resource allocation and incident management. Proven ability to support and mentor staff, ensuring optimal patient outcomes and adherence to performance metrics. Strong problem-solving aptitude complemented by strategic planning skills.

Overview

15
15
years of professional experience

Work History

Emergency Medical Dispatcher

Hato Hone St John
Mt Wellington
07.2018 - Current
  • Manage the simultaneous dispatch and coordination of multiple resources, effectively prioritizing critical incidents while maintaining strict adherence to Hato Hone policies and procedures.
  • Ensure the strategic allocation of resources to effectively meet demand and achieve key performance indicators, while consistently prioritizing the delivery of optimal patient outcomes.
  • Facilitate clear and effective communication via radio and phone with operational staff, management, emergency agencies, and hospitals.
  • Provide training and mentoring to team members, ensuring the effective transfer of knowledge for their optimal development and performance.

Emergency Call Handler

Hato Hone St John
Mt Wellington
07.2017 - 07.2018
  • Accountable for prioritizing and triaging emergency and non-emergency calls using internationally accredited software to assess the severity of patients' conditions, while ensuring seamless and effective communication with the public, ambulance operations staff, emergency agencies, and healthcare professionals.
  • Ensure the accurate and timely documentation of all incident details, maintaining a comprehensive and precise record to support efficient response and follow-up actions.

COO

All Star Nz
Glenfield
10.2015 - 07.2017
  • Lead and manage the creative team, overseeing the development of design concepts, sourcing and creation of new products, and coordinating day-to-day production activities.
  • Oversee the logistics of all event requirements, including schedules and timetables, while collaborating with the Senior Management Team on budget planning and management. Coordinate and execute events both nationally and internationally, ensuring seamless operations and execution.
  • Oversee the implementation of claims processing, cost analysis reports, and the management of inventory and order systems, ensuring efficiency and accuracy in all areas.

Production Manager

Kate Sylvester
Auckland CBD
01.2014 - 12.2014
  • Responsible for the strategic and timely management of both onshore and offshore production, ensuring full compliance with company standards and the achievement of established deadlines.
  • Oversee pre-production costing for all collections, ensuring alignment with targeted price points while maintaining the highest standards of quality and maximizing margins.
  • Manage all production staff and work schedules, ensuring a smooth and efficient production and dispatch process. Oversee hiring and training, offering ongoing support for staff development as needed. Contribute to annual staff reviews and coordinate annual leave, ensuring seamless operational continuity.

Production / Technical Manager

RCM Clothing Mfg
Auckland CBD
01.2010 - 12.2013
  • Responsible for overseeing the timely production planning and execution of the company’s collections, ensuring all technical details align with approved quality standards and are completed within production deadlines.
  • Responsible for the recruitment, termination, and management of reporting staff, addressing disciplinary matters as needed. Conduct regular performance appraisals, providing constructive feedback and motivating staff to consistently improve and develop their skills. Foster a collaborative team environment, ensuring deadlines are met and company quality standards and KPIs are consistently achieved.

Education

Bachelor of Arts - Fashion

AUT
Auckland
01-2000

Skills

  • Emergency response coordination and resource allocation
  • Multi-agency collaboration
  • Incident management and documentation
  • Emergency communication and management
  • Multitasking capacity
  • Cross-departmental teamwork
  • Emergency medical dispatcher certification
  • Problem-solving aptitude
  • Performance metrics
  • Operational planning
  • Budget management
  • Team leadership
  • Training and mentoring
  • Strategic planning

References

References available upon request.

Timeline

Emergency Medical Dispatcher

Hato Hone St John
07.2018 - Current

Emergency Call Handler

Hato Hone St John
07.2017 - 07.2018

COO

All Star Nz
10.2015 - 07.2017

Production Manager

Kate Sylvester
01.2014 - 12.2014

Production / Technical Manager

RCM Clothing Mfg
01.2010 - 12.2013

Bachelor of Arts - Fashion

AUT

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Loren Young