Lorena Consuegra

• Led global customer service operations and implemented

financial and leadership strategies for top-tier clients

such as eBay and Turo car rental

• Delivered end-to-end project management solutions for

USA and European clients, driving successful outcomes

through a structured approach.

• Developed and structured a high-performing team of

200+ members globally optimizing support for USA,

Canada, and European clients.

• Mentored and coached team members, fostering a collaborative environment that encouraged innovation and continuous learning.
• Analyzed operational data to identify trends, driving continuous improvement efforts throughout the organization.
• Implemented quality management systems that consistently met or exceeded customer expectations while maintaining regulatory compliance standards.

• Enhanced customer satisfaction by efficiently resolving inquiries and providing product and financial information.
• Diagnosed and troubleshot technical problems for POS systems, ensuring optimal performance of products and services.