Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic
Lorenzo Gabriel Aguila

Lorenzo Gabriel Aguila

Mount Eden

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Proven track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.

Overview

14
14
years of professional experience

Work History

Les Mills Body Attack Instructor

Fitness First Philippines
05.2011 - 05.2025
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Led weekly classes for up to 30 individuals with consistent participation and positive feedback.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.

Sales Manager

Boosta Inc.
12.2024 - 04.2025
  • Onboards new customers to our product through chat or phone interactions.
  • Closed an average of $15,000-$25,000 sales per month
  • Utilizes persuasive techniques, negotiation skills, and charisma to address objections and deliver maximum value.
  • Processes and submits orders to ensure the timely delivery of requested products or services.
  • Consistently meets sales targets and key performance metrics while maintaining a high level of customer satisfaction.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.

Cabin Crew

Cebu Pacific Air
10.2022 - 05.2024
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.

Travel Experience Supervisor

The Penbrothers International (Hopper)
06.2021 - 08.2022
  • Delivers 5-star, seamless service to guests booking through the Hopper app.
  • Oversees agent performance and ensures smooth shift operations with no escalations.
  • Leads weekly standup meetings to keep the team informed on the latest bulletin updates.
  • Highlights positive agent behavior to Team Leads and offers targeted coaching when necessary.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Senior Cabin Crew

PAL Express
05.2015 - 03.2021
  • Ensures the safety and security of all passengers throughout the flight. Delivers 5-star service through our signature “Buong Pusong Alaga” care.
  • Promotes effective crew resource management to foster a positive, empowered, and collaborative work environment.
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.

Front Desk Receptionist

Edsa Shangri-La Manila
12.2014 - 04.2015
  • Ensures a seamless check-in and check-out experience for guests. Upholds the policies and standards of the Shangri-La Group to position Edsa Shangri-La as the preferred hotel of choice.
  • Creates a warm, welcoming atmosphere that makes guests feel like part of the Edsa Shangri-La family throughout their stay.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Upsold 46 rooms in a month on average.

OPERA Trainer – Hotel Systems

Micros Fidelio Software
07.2014 - 11.2014
  • Installs a new Opera software system for hotels. Configures necessary information based on hotel standards.
  • Provides troubleshooting for partner hotels in the event of an Opera system outage.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Trained and mentored 50 on average hotel staff to fulfill various roles in the hotel operations.

Guest Services Agent

Fairmont & Raffles Hotel Makati
04.2013 - 07.2014
  • Facilitates seamless guest check-in and check-out at the front desk.
  • Actively upsells to potential guests, contributing to revenue growth, while delivering engaging service that transforms ordinary moments into lasting memories.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Maximized revenue by upselling room upgrades and additional services.
  • Memory Maker awardee (Employee of the Month)

Back Office Support Team - Front Office

Primepower Manpower Services - Makati Shangri-La
09.2012 - 03.2013
  • Assists the Front Office team in their daily tasks. Ensures that guests’ bills are prepared a day before check-out.
  • Answer queries from guests by phone.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Hotel and Restaurant Management

Centro Escolar University
Manila, Philippines
04-2012

Skills

  • Relationship building
  • Goals and performance
  • Payment handling
  • Customer service
  • Teamwork orientation
  • Hotel reservations
  • Hospitality services
  • Upselling expert
  • Teamwork and collaboration
  • Problem-solving
  • Positive and upbeat
  • Analytical problem solver

Languages

English
Full Professional

Awards

  • Cebu Pacific CebWay - Customer Handling, July 2023
  • Cebu Pacific Air Initial Cabin Crew Training - First Honorable Mention, October 2022
  • PAL Express Leadership Training - Pina Colina Tagaytay, 2018
  • PAL Express Initial Cabin Crew Training - First Honorable Mention, May 2015
  • Top Upseller (2nd Place) – March 2015, Edsa Shangri-La Manila
  • Top Upseller (1st Place) – February 2015, Edsa Shangri-La Manila
  • Top Upseller (1st Place) – January 2015, Edsa Shangri-La Manila
  • Shangri-La Care 1 – A Commitment to Customer Loyalty – January 21, 2015
  • Memory Maker Award – Fairmont Hotel Makati - December 2013
  • TSA Front Desk Upselling – July 2013 (Fairmont Makati), January 2014 (Edsa Shangri-La)

Timeline

Sales Manager

Boosta Inc.
12.2024 - 04.2025

Cabin Crew

Cebu Pacific Air
10.2022 - 05.2024

Travel Experience Supervisor

The Penbrothers International (Hopper)
06.2021 - 08.2022

Senior Cabin Crew

PAL Express
05.2015 - 03.2021

Front Desk Receptionist

Edsa Shangri-La Manila
12.2014 - 04.2015

OPERA Trainer – Hotel Systems

Micros Fidelio Software
07.2014 - 11.2014

Guest Services Agent

Fairmont & Raffles Hotel Makati
04.2013 - 07.2014

Back Office Support Team - Front Office

Primepower Manpower Services - Makati Shangri-La
09.2012 - 03.2013

Les Mills Body Attack Instructor

Fitness First Philippines
05.2011 - 05.2025

Bachelor of Science - Hotel and Restaurant Management

Centro Escolar University

Similar Profiles

CREATE PROFILE
Lorenzo Gabriel Aguila