Overview
Work History
Education
Skills
Accomplishments
Educationandcertification
Toolsandtechnology
References
Hobbies and Interests
Volunteer Experience
Keystrengthsandprofessionalskills
Attributes
Timeline
Generic

Lori Butterworth

Highland Park,QLD

Overview

18
18
years of professional experience

Work History

OPERATIONS MANAGER

TOURISM WAITAKI LTD T/A Ōamaru Blue Penguin Colony (ŌBPC)
Ōamaru, New Zealand
09.2024 - Current
  • The Operations Manager is responsible for overseeing the day-to-day operations at the ŌBPC ensuring the business is functioning to a high standard of customer service and safety
  • Creating a team environment that fosters and develops effective working relationships and high performance
  • Management of all staff issues and disputes accordingly
  • Leading, developing and mentoring staff, creation of staff development plans
  • Management of the recruitment process, training and inducting new staff members
  • Managing quarterly staff meetings, regular one-on-ones with staff and annual staff performance reviews, attend monthly Board meetings
  • Ensure timely, accurate, detailed statistical and operational finance reporting, contribute to budget planning and annual auditor assessments
  • Manage and vet all media inquiries, and supply media information to relevant media outlets, host visiting camera crews
  • Representing ŌBPC at the annual TRENZ Conference in New Zealand
  • Building and creating credible relationships with local operators, accommodation providers and education facilities
  • Working to maintain and improve on industry accreditations
  • Ensure site, CAPEX works, and plant maintenance is managed effectively, manage any procurement process with contractors

MANAGER PROPERTY DEPARTMENT (TECHNICAL TEAM) | Assets Department

Waitaki District Council
, New Zealand
06.2022 - 09.2023
  • Monitor, measure, and evaluate staff performance against KPIs, goals, and objectives, and conduct performance discussions with staff.
  • Lead, develop, and mentor staff, and create development plans.
  • All matters relating to the management, preparation, negotiation, and renewal of leases pertaining to the Council’s property portfolio, including, but not limited to, residential properties, community housing properties, commercial properties, ground and land leases, and heritage buildings.
  • All liaisons with the Council’s tenants, with matters dealt with ensuring that all maintenance requests are addressed and handled via the set processes.
  • Investigations into the acquisition and disposal of property, where required.
  • Overseeing all preparation, negotiation, and renewals of leases and licenses to occupy.
  • Management of all aspects of harbor operations, including the management of heritage buildings.
  • Reporting to the Council on both consultation and decision-making matters.
  • Development and implementation of the Council’s Property Strategy.
  • Contribute to Council’s LTP, annual plan and policies.

COMMERCIAL PORTFOLIO MANAGER | Assets and Delivery

Eke Panuku Development Auckland (CCO Auckland Council)
, New Zealand
07.2010 - 02.2022
  • The Portfolio Manager supports Eke Panuku’s vision of shaping spaces for Aucklanders to love by taking overall responsibility for the performance of owned and leased properties.
  • This role leads a team of Property Managers and has overall responsibility for the performance of the commercial portfolio, as well as being a customer relationship manager for designated customers.
  • Monitor, measure, evaluate, and report staff performance against KPIs, goals, and objectives.
  • Initiate performance improvement discussions with staff, if required.
  • Ensure all team members have personal development plans.
  • Act as a customer relationship manager for designated customers, building and maintaining positive and productive relationships, conducting reviews to ensure satisfaction with services received by Property Portfolio teams, and ensuring issues are rectified where necessary, and opportunities are acted upon.
  • Promote a safe and healthy workplace by undertaking responsibilities, and ensuring the team undertakes responsibilities as outlined in the organization’s health and safety policy and procedures.
  • Continuously look for new ideas and opportunities, championing innovation to enhance performance in conjunction with our customers and other teams.
  • Create a positive work environment promoting and embracing a culture based on achievement, inspiration, enablement, and involvement.
  • Administer the timely provision of budget estimates and accurate reports, whilst ensuring that building maintenance is proactive, structured, and meets legislative requirements.
  • Maintain strong tenant relationships, ensuring quick and effective resolution of any issues, and mitigate risk and escalation where possible.
  • Work with the Leasing team to agree on leasing and market strategies for properties to deliver against expected and market-tested outcomes relating to financial returns, property utilization, and location activations.
  • Proactively develop and maintain highly effective, customer-focused relationships with diverse stakeholders for issue identification and resolution.

PROPERTY MANAGER | Acquisitions, Divestments & Leasing Team

Council of the City of Gold Coast
, Australia
01.2007 - 01.2010
  • Creation and ongoing maintenance of a Land Asset Register; including land asset reconciliations, implement all amendments to the register and investigate all property related matters through State Government
  • Manage lease and building applications from community groups.
  • Manage easement applications
  • Manage the process of Council land opened as new or part road, request new survey plans, complete, and lodge all relevant forms to the State Government.
  • Provide assistance and advice to Councillors, Council Directorates, State Government Departments, agencies, and property owners.
  • Maintenance and reconciliation of the branch budget; implement and maintain appropriate documentation standards relating to budgets and purchase/payment requisitions, including purchase payments for settlements, compensation payments, and supplier payments.

PORTFOLIO SPECIALIST | Optimisation and Rationalisation Assets Portfolio Review Team

Eke Panuku Development Auckland (CCO Auckland Council)
, New Zealand
  • Assess strategic opportunities consistent with the Auckland Plan, related strategic objectives of the Council, and the SOI/Objectives.
  • Provide high-quality strategic advice and recommendations for property optimization, strategic development opportunities, and asset rationalization.
  • Undertake activities within approved budgets to enhance the value of the assets before disposal.
  • Assist with the development of an appropriate strategy for the delivery of respective projects.
  • Work with the Team Leader, Portfolio Review, in the identification of surplus assets and the delivery of the disposal program.
  • Active and proactive management of key relationships with external and internal stakeholders.
  • Ongoing engagement with local boards and politicians.
  • Maintain an overview of all Auckland Council and Council-controlled organizations' (CCOs') property assets and relevant acquisition and disposal programs to identify opportunities and linkages within the wider market.

Education

Diploma Supervisory Management -

Unitech Technical Institute

Baradene Collage of the Sacred Heart

Project Management Course - pass in both Foundation & Practitioner exams

PRINCE2

Certificate of Completion -

Coaching Crew

Skills

  • People management
  • Development
  • Strategic Resourcing
  • Change management
  • Coaching
  • Relationship Building
  • Effective Communications
  • Lease negotiations
  • Contract Negotiations
  • Negotiation
  • Conflict resolution
  • Research Proficiency
  • Analytical Problem Solving
  • Problem-Solving Expertise
  • Clear and Concise Report Creation
  • Presenting
  • Collaboration with Local Authorities
  • Local board relationships
  • Occupational health and safety
  • Wellbeing Strategy Development
  • Process development
  • Process enhancement
  • Analytical skills
  • Strategic thinking
  • Customer relationship management
  • Stakeholder engagement
  • Culturally diverse settings
  • Robust process creation
  • Vacancy reduction
  • Market rent delivery
  • Rent review disputes
  • Arbitration
  • Fair landlord philosophy
  • Best value delivery
  • Best practice results

Accomplishments

  • Approaching the management of all Covid-19 impact on tenant related matters with efficiency, integrity, and professionalism. Creating authentic communications, focusing on customer service, enhanced relationships, restoring credibility and trust throughout the process.
  • Managed and contributed to a department restructure process, assisted in design of new operating model and organisation structure implementation. Created new position descriptions, successfully recruited staff. Managed portfolio stock take, portfolio handover to new teams, process documentation and training, embedding new culture and behaviours charter.

Educationandcertification

  • PRINCE2 Project Management Course (pass in both Foundation & Practitioner exams)
  • Certificate of Completion – Coaching Crew
  • Unitech Technical Institute – Diploma Supervisory Management
  • Baradene College of the Sacred Heart

Toolsandtechnology

  • SAP Real Estate Module
  • SAP GUI
  • SAP CRM
  • IBIS Software
  • Zero Software
  • Windcave software
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

References

Willingly provided on request

Hobbies and Interests

  • Travelling
  • Movies
  • Walking

Volunteer Experience

The Phobic Trust Inc. - management of a 24-hour support phone line and associated volunteers

Keystrengthsandprofessionalskills

  • People management, development and resourcing
  • Change management, coaching
  • Networking & communications
  • Lease and agreement negotiations
  • Negotiation & conflict resolution
  • Investigative abilities
  • Problem solving and dispute resolutions
  • Report writing and presenting
  • Local government/local board relationships
  • Occupational health and safety, wellbeing workstreams
  • Developing and enhancing processes

Attributes

  • Authentic people leader and team player with an empathetic, encouraging and caring approach.
  • Recognising and enhancing peoples’ strengths and skills.
  • Detail-oriented with effective strategic thinking, analytical, decision making and problem-solving abilities.
  • Resilient and adaptable to change.
  • Excellent interpersonal and communication skills.
  • Highly proactive, uses initiative and champions the need for innovation and improvements.
  • Solid organisational and time management skills.
  • High degree of emotional intelligence, professionalism, ethics, accountability and personal integrity.
  • Works well under pressure, adaptable to changing priorities and commits well to deadlines.
  • Member of and promotes work-related health and wellbeing committees.

Timeline

OPERATIONS MANAGER

TOURISM WAITAKI LTD T/A Ōamaru Blue Penguin Colony (ŌBPC)
09.2024 - Current

MANAGER PROPERTY DEPARTMENT (TECHNICAL TEAM) | Assets Department

Waitaki District Council
06.2022 - 09.2023

COMMERCIAL PORTFOLIO MANAGER | Assets and Delivery

Eke Panuku Development Auckland (CCO Auckland Council)
07.2010 - 02.2022

PROPERTY MANAGER | Acquisitions, Divestments & Leasing Team

Council of the City of Gold Coast
01.2007 - 01.2010

PORTFOLIO SPECIALIST | Optimisation and Rationalisation Assets Portfolio Review Team

Eke Panuku Development Auckland (CCO Auckland Council)

Diploma Supervisory Management -

Unitech Technical Institute

Baradene Collage of the Sacred Heart

Project Management Course - pass in both Foundation & Practitioner exams

PRINCE2

Certificate of Completion -

Coaching Crew

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